Author Topic: Disabling Steam startup again??  (Read 835 times)

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Offline zhukov

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Disabling Steam startup again??
« on: June 10, 2020, 01:28:00 AM »
Looking at the steam forums this problem occurred in 2017 with main solution to uninstall steam. Any other suggestions??

Offline Stellarman

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Re: Disabling Steam startup again??
« Reply #1 on: June 10, 2020, 08:49:56 AM »
Hi,

We really apologize for your inconveniences.
This is definitely not the intended behavior and it seems that the update to the latest version somehow broke this functionality.
We are already working on fix which will be delivered ASAP, in the meantime there is a way how to fix it on your own using a Windows Registry Editor.

If you check my post here: https://forum.avast.com/index.php?topic=233129.msg1541192#msg1541192 you should have a better idea how to fix it.
Once you delete all the debugger registries you have to also go to the Cleanup UI, navigate to the Background & startup programs and manually wake all the affected programs to make sure that their services, background processes and scheduled tasks are properly started again.

Thank you.
« Last Edit: June 10, 2020, 01:41:04 PM by Stellarman »

Offline Stellarman

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Re: Disabling Steam startup again??
« Reply #2 on: June 10, 2020, 04:37:59 PM »
Hello everyone,

Again we really apologize for this situation, it was caused by a bug in the update we've released yesterday.

We already have a fix which we are verifying right now and we will release it as an update later today.
The update will fix everything so you should be again able to use the programs you previously put to sleep without any limitations.

Please bear with us, we are trying to get it fixed as soon as possible and won't stop until this whole situation will be resolved.

Thank you for understanding.

Offline zhukov

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Re: Disabling Steam startup again?? And Office!
« Reply #3 on: June 10, 2020, 10:30:09 PM »
Same for Powerpoint and Microsoft Office.

Offline zhukov

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Re: Disabling Steam startup again??
« Reply #4 on: June 10, 2020, 10:42:29 PM »
So is there a fix in the works or is the solution for me to regedit every program I own. I clearly don't understand the second part as well and forget how to wake up sleeping programs.

Offline Stellarman

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Re: Disabling Steam startup again??
« Reply #5 on: June 10, 2020, 11:44:45 PM »
Hello everyone,
 
I am sorry that it took so long but the fixed version is finally here!
 
If you don't want to wait for the automatic update, please download the installation package here: https://honzik.avcdn.net/setup/avast-tu/release/avast_cleanup_online_setup.exe and reinstall the product manually to get the latest available version including the fix.
 
We've tested all the affected scenarios and everything shall get back to the original state after the update/reinstall to the latest version.
 
We sincerely apologize for all the inconveniences.
Please let us know how it works for you.
 
Best regards,
Avast team.

Offline DS10

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Re: Disabling Steam startup again??
« Reply #6 on: August 03, 2020, 04:26:10 AM »
Installed this thing on my comp and subbed yesterday and added steam to ignored apps and its still screwing with my Steam. I have to reinstall the service everytime I reboot. would be nice if I could get a refund I dont want this crap on my computer.

Offline Stellarman

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Re: Disabling Steam startup again??
« Reply #7 on: August 04, 2020, 01:58:28 PM »
Installed this thing on my comp and subbed yesterday and added steam to ignored apps and its still screwing with my Steam. I have to reinstall the service everytime I reboot. would be nice if I could get a refund I dont want this crap on my computer.

Hi,

we can either analyze the logs from your machine to see what happens there or if you are not interested in this solution feel free to ask for a refund using this link: https://support.avast.com/en-us/contact/sales_refund.

Logs could be sent quite easily by executing our log collector utility from this path C:\Program Files\AVAST Software\Avast Cleanup\tulogcollector.exe and once the logs are collected they will be automatically send to our server.
Once it is done, please let me know which email address you have used there so we can join the logs with your report here.

Thank you.

Offline Jon A.

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Re: Disabling Steam startup again??
« Reply #8 on: November 24, 2020, 05:55:00 PM »
Hi

Just forget my post it was i who had problems with steam
« Last Edit: November 24, 2020, 06:07:17 PM by Jon A. »