Author Topic: Phantom pop-ups  (Read 2316 times)

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Offline certifried

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Phantom pop-ups
« on: September 13, 2020, 08:31:13 AM »
Since the latest update it seems, I keep getting these phantom pop-ups. I'll see a pop-up flash for a brief second before it goes away. I can't even tell what Avast is trying to notify me about.

Everything seems to be OK when I open the UI (I have Avast Premium Security and Avast Cleanup Premium). I see nothing in the "Alerts" tab. History doesn't show anything since about 2 weeks ago (downloaded something bad). There are also no Ignored Issues.

What's going on? How do I find out?

edit: also, please let me know if I should post this elsewhere
« Last Edit: September 13, 2020, 08:35:22 AM by certifried »

Offline Asyn

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Re: Phantom pop-ups
« Reply #1 on: September 13, 2020, 08:54:28 AM »
Repair Avast:
1. Avast GUI -> Settings -> Troubleshooting
2. Click on 'REPAIR APP'.
3. Follow instructions.
4. Reboot.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline certifried

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Re: Phantom pop-ups
« Reply #2 on: September 13, 2020, 09:03:05 AM »
Thank you for the suggestion. I have completed those steps and will report the results. This usually happens multiple times a day, so I should know within 24 hours if this worked. Thanks!

Offline Asyn

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Re: Phantom pop-ups
« Reply #3 on: September 13, 2020, 09:25:56 AM »
You're welcome.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline ghosty45

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Re: Phantom pop-ups
« Reply #4 on: September 13, 2020, 10:33:14 AM »
I have been having the same issue as the OP, I get these phantom popups as well.. I did the repair routine to avast but it is still happening, one guess I am thinking of why this is happening is that it has something to with the Windows 10 2004 update.. I am think that Avast just does not agree with it somehow, all I know is that it is annoying more than anything..

Offline Asyn

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Re: Phantom pop-ups
« Reply #5 on: September 13, 2020, 01:29:21 PM »
Update to the latest version (20.7.2425): https://forum.avast.com/index.php?topic=237544.0
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Asyn

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Re: Phantom pop-ups
« Reply #6 on: September 13, 2020, 02:18:36 PM »
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline rocksteady

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Re: Phantom pop-ups
« Reply #7 on: September 13, 2020, 04:32:30 PM »
Is it the same thing as reported here:
https://forum.avast.com/index.php?topic=235181.0

Offline ghosty45

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Re: Phantom pop-ups
« Reply #8 on: September 13, 2020, 05:39:05 PM »
Update to the latest version (20.7.2425): https://forum.avast.com/index.php?topic=237544.0

This is the version I am running 20.7.2425 (build 20.7.5568.595), and it is this version that is having these phantom popups occurring..

Offline certifried

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Re: Phantom pop-ups
« Reply #9 on: September 13, 2020, 05:48:13 PM »
Yes! That is exactly what's happening. I did try to search for a similar topic before I posted, but didn't come across that post. I'll follow along with that one and hope for the best. I always run the upgrades when they come out, so hopefully the "repair" trick will work.

Offline DavidR

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Re: Phantom pop-ups
« Reply #10 on: September 13, 2020, 05:52:33 PM »
Update to the latest version (20.7.2425): https://forum.avast.com/index.php?topic=237544.0

This is the version I am running 20.7.2425 (build 20.7.5568.595), and it is this version that is having these phantom popups occurring..

Not seeing these, but my about avast reports program version Avast Free 20.7.2425 (build 20.7.5568.591), User Interface version UI-1.0.558 and reports it is up to date.  A manual check for updates also reports it is up to date.

Just going to restart to see if there is anything awaiting a restart.

Note I also have Program Updates set to manual.

EDIT:  After the restart I ended up with Avast Free version 20.7.2425 (build 20.7.5568.595) given this very minor increment this looks like a minor update/bug fix outside of a regular program update. 

Lets see if I can catch a phantom popup ;)
« Last Edit: September 13, 2020, 06:03:46 PM by DavidR »
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.4.6112 (build 24.4.9067.762) UI 1.0.803/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline certifried

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Re: Phantom pop-ups
« Reply #11 on: September 13, 2020, 05:57:37 PM »
can we close or re-direct my post over to the other post? It has a better description of the problem, and more people replying with the same issue.

Offline certifried

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Re: Phantom pop-ups
« Reply #12 on: September 13, 2020, 09:36:55 PM »
I need to knock on some wood here.... I hope I don't jinx myself....

but, I haven't had a pop-up so far today. Normally, I'm sure I would have had a few by now. This might have fixed my issue, thanks all!

Offline Asyn

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Re: Phantom pop-ups
« Reply #13 on: September 14, 2020, 10:19:07 AM »
Update to the latest version (20.7.2425): https://forum.avast.com/index.php?topic=237544.0
This is the version I am running 20.7.2425 (build 20.7.5568.595), and it is this version that is having these phantom popups occurring..
-> https://forum.avast.com/index.php?topic=235181.msg1560737#msg1560737
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0