Password reset

[jameslloydwilliams]

I've emailed support but no response yet.

I've tried to log into my account so I can install a new Avast product-Breachguard. I write my passwords down but my password doesn't want to work!

The reset password link does not result in an email being sent to me. I've tried half a dozen times-each time I get the message a reset email is on its way and nothing arrives.

Any other workarounds?

[bob3160]

I've emailed support but no response yet.

I've tried to log into my account so I can install a new Avast product-Breachguard. I write my passwords down but my password doesn't want to work!

The reset password link does not result in an email being sent to me. I've tried half a dozen times-each time I get the message a reset email is on its way and nothing arrives.

Any other workarounds?

The email is on its way to the email address you originally used to sign up with. If that email address has changed, you'll need to change your address in the my.avast.com account

[jameslloydwilliams]

Thanks Bob-no emails have arrived and I haven't changed my email address.

[Asyn]

Thanks Bob-no emails have arrived and I haven't changed my email address.

Check your spam folder.

[jameslloydwilliams]

Thanks. Already done that-nothing there.

[Asyn]

I've tried to log into my account so I can install a new Avast product-Breachguard.

Did you buy from Avast directly or from a reseller..?

[jameslloydwilliams]

directly from Avast

[Asyn]

directly from Avast

See if this helps: https://support.avast.com/article/Troubleshoot-activation

[AmySt1]

how long have you waited for the reset password email?
cause I did it once, and it came just the next day.
Maybe you should wait more?

[jameslloydwilliams]

how long have you waited for the reset password email?
cause I did it once, and it came just the next day.
Maybe you should wait more?

perhaps but it has been more than a day.

[bob3160]

how long have you waited for the reset password email?
cause I did it once, and it came just the next day.
Maybe you should wait more?

perhaps but it has been more than a day.

I've reported your problem to Avast.
Hopefully, you'll receive some help by Monday.

[jameslloydwilliams]

how long have you waited for the reset password email?
cause I did it once, and it came just the next day.
Maybe you should wait more?

perhaps but it has been more than a day.

I've reported your problem to Avast.
Hopefully, you'll receive some help by Monday.

huge thanks