Author Topic: Earn Rewards section Error  (Read 748 times)

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Offline DroNz

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Earn Rewards section Error
« on: October 11, 2020, 08:42:35 AM »
Hi there,

I am using Avast Premium Security by using the activation code which I received by referring to friends.
I remember that I have invited 6 friends of mine. Before, it showed in the earn rewards section that I have invited 6 friends and it showed the "Claim now" option below the Premium Security and Ultimate. Today, when I opened the Earn Rewards section, it shows that I have 0 friends invited and I don't have any of the referral rewards. You can check the profile that I have invited 6 members before but now it shows 0.

Attached file if for your reference.

Thank you.

Regards,
DroNz.

Offline Asyn

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Re: Earn Rewards section Error
« Reply #1 on: October 11, 2020, 12:49:26 PM »
Hi there, I am using Avast Premium Security by using the activation code which I received by referring to friends.
I remember that I have invited 6 friends of mine. Before, it showed in the earn rewards section that I have invited 6 friends and it showed the "Claim now" option below the Premium Security and Ultimate.
Hi, if you already claimed your reward, it probably was reset.
W 8.1 [x64] - Avast PremSec 21.4.2461.B2 [UI.614] - EEK - Firefox ESR 78.10.1 [NS/uBO/PB] - TB 78.10.1
Avast-Tools: Secure Browser 90.0 - Cleanup 21.1 - SecureLine 5.11 - Driver Updater 21.1 - CCleaner 5.78
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline DroNz

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Re: Earn Rewards section Error
« Reply #2 on: October 11, 2020, 04:05:48 PM »
Six months back, I have claimed the one with "Premium security 6 months free for 1 PC", we receive this after referring to 1 friend. I have 16 days remaining for this license.

I didn't claim the other one i.e., "Premium security 6 months free for upto 10 devices" and "Ultimate 6 months free for 1 PC". It showed "Claim now" options below and it also showed that 6 members were invited. But now it shows 0 members invited.

I didn't claim the reward which we get after referring 3 and 5 friends.
1. Premium security - 6 months free for upto 10 devices
2. Ultimate - 6 months free for 1 PC

Offline Asyn

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Re: Earn Rewards section Error
« Reply #3 on: October 11, 2020, 04:15:15 PM »
W 8.1 [x64] - Avast PremSec 21.4.2461.B2 [UI.614] - EEK - Firefox ESR 78.10.1 [NS/uBO/PB] - TB 78.10.1
Avast-Tools: Secure Browser 90.0 - Cleanup 21.1 - SecureLine 5.11 - Driver Updater 21.1 - CCleaner 5.78
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline DroNz

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Re: Earn Rewards section Error
« Reply #4 on: October 11, 2020, 08:24:05 PM »
When I click on Technical support for a free Avast Product

It shows the knowledge base where we need to search for answers and I couldn't find anything related to referrals. The other option is this forum.

I can send my account details if you can check the number of referrals I have done.
I have done 6 referrals but now it's showing 0.

Offline DroNz

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Re: Earn Rewards section Error
« Reply #5 on: October 12, 2020, 05:21:09 PM »
Can I get a response?

Offline Asyn

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Re: Earn Rewards section Error
« Reply #6 on: October 12, 2020, 05:47:41 PM »
As said, contact support, nothing much I/we can do on the forum.
W 8.1 [x64] - Avast PremSec 21.4.2461.B2 [UI.614] - EEK - Firefox ESR 78.10.1 [NS/uBO/PB] - TB 78.10.1
Avast-Tools: Secure Browser 90.0 - Cleanup 21.1 - SecureLine 5.11 - Driver Updater 21.1 - CCleaner 5.78
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline DroNz

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Re: Earn Rewards section Error
« Reply #7 on: October 12, 2020, 08:06:53 PM »
If I choose the option with Technical Support for free Avast product, it says to check the knowledge base or else the Avast forum.

If I choose the option with Technical Support for Paid Avast product, then it asks for Order ID. How do I get an order ID? As I was using Premium Security which I received by referring to my friend.

Offline DavidR

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Re: Earn Rewards section Error
« Reply #8 on: October 12, 2020, 10:00:23 PM »
Six months back, I have claimed the one with "Premium security 6 months free for 1 PC", we receive this after referring to 1 friend. I have 16 days remaining for this license.

I didn't claim the other one i.e., "Premium security 6 months free for upto 10 devices" and "Ultimate 6 months free for 1 PC". It showed "Claim now" options below and it also showed that 6 members were invited. But now it shows 0 members invited.

I didn't claim the reward which we get after referring 3 and 5 friends.
1. Premium security - 6 months free for upto 10 devices
2. Ultimate - 6 months free for 1 PC

I believe that the two options would be valid from the time given/awarded for 6 months and not from when you install.

In the same way if you bought a license, but didn't use it, the clock is running from the time of purchase.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.3.2459 (build 21.3.6164.561) UI 1.0.609/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Asyn

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Re: Earn Rewards section Error
« Reply #9 on: October 13, 2020, 07:32:36 AM »
If I choose the option with Technical Support for Paid Avast product, then it asks for Order ID. How do I get an order ID? As I was using Premium Security which I received by referring to my friend.
Just enter/use 00000000 and explain it in your request.
W 8.1 [x64] - Avast PremSec 21.4.2461.B2 [UI.614] - EEK - Firefox ESR 78.10.1 [NS/uBO/PB] - TB 78.10.1
Avast-Tools: Secure Browser 90.0 - Cleanup 21.1 - SecureLine 5.11 - Driver Updater 21.1 - CCleaner 5.78
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0