Author Topic: [Bug Report] - ADU 20.1.720  (Read 1432 times)

0 Members and 1 Guest are viewing this topic.

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 71801
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
[Bug Report] - ADU 20.1.720
« on: October 18, 2020, 08:13:45 PM »
ADU suggests to downgrade drivers..!! :o
Win 8.1 [x64] - Avast PremSec 21.8.6586.IBC [UI.666] - EEK - Firefox ESR 78.14 [NS/uBO/PB] - TB 91.1
Avast-Tools: Secure Browser 93.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.84
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Iron_Klaus

  • Avast Employee
  • Newbie
  • *
  • Posts: 8
Re: [Bug Report] - ADU 20.1.720
« Reply #1 on: October 19, 2020, 08:04:24 AM »
That is interesting. Please support us and provide us with more detailed information.

Could you please provide us with the logs package so we can investigate what went wrong in your case and fix that?

You can simply send them by executing our log collector utility from this path C:\Program Files\AVAST Software\Driver Updater\dulogcollector.exe and once the logs are collected they will be automatically send to our server.
Once it is done, please let me know which email address you have used there so we can join the logs with your report here. Please send the email address only as direct message.

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 71801
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: [Bug Report] - ADU 20.1.720
« Reply #2 on: October 19, 2020, 08:48:04 AM »
Hi Klaus, it's probably easier to contact me directly via DM (@asyn) on Slack for details. Cheers
Win 8.1 [x64] - Avast PremSec 21.8.6586.IBC [UI.666] - EEK - Firefox ESR 78.14 [NS/uBO/PB] - TB 91.1
Avast-Tools: Secure Browser 93.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.84
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Iron_Klaus

  • Avast Employee
  • Newbie
  • *
  • Posts: 8
Re: [Bug Report] - ADU 20.1.720
« Reply #3 on: October 20, 2020, 01:34:16 PM »
We use the driver date as a basis for the check. In this case the driver with the lower version number was unfortunately released later than the driver with the higher version number.  :-\

Using the date is more reliable than the version number because the number ranges of the version are often changed in the device drivers.

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 71801
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: [Bug Report] - ADU 20.1.720
« Reply #4 on: October 20, 2020, 01:50:48 PM »
Let's put it this way, there's room for improvement, as this will confuse most of the ADU users. ;)
Win 8.1 [x64] - Avast PremSec 21.8.6586.IBC [UI.666] - EEK - Firefox ESR 78.14 [NS/uBO/PB] - TB 91.1
Avast-Tools: Secure Browser 93.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.84
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Iron_Klaus

  • Avast Employee
  • Newbie
  • *
  • Posts: 8
Re: [Bug Report] - ADU 20.1.720
« Reply #5 on: October 21, 2020, 07:43:24 AM »
That is truly true.

But every day the manufacturers offer surprises in terms of version numbers and version date.

We always want to get better, so we always need the information here if something doesn't work as expected.

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 71801
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: [Bug Report] - ADU 20.1.720
« Reply #6 on: October 22, 2020, 08:25:41 AM »
We always want to get better, so we always need the information here if something doesn't work as expected.
Hi Klaus, this thread might interest you: https://forum.avast.com/index.php?topic=238154.0
Win 8.1 [x64] - Avast PremSec 21.8.6586.IBC [UI.666] - EEK - Firefox ESR 78.14 [NS/uBO/PB] - TB 91.1
Avast-Tools: Secure Browser 93.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.84
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0