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Author Topic: Avast Passwords problems  (Read 7822 times)

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Offline Jakub191

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Avast Passwords problems
« on: November 17, 2020, 07:05:11 PM »
Hello,

First of all, I really love this app and the possibility to have it on all my devices (windows pc, macbook air, android phone) as well as being able to store credit card details.

Problems have started yesterday after I added more fingerprints to my android device authentication - that's when avast passwords fingerprint unlock turned off. The thing is providing my master password would not unlock it either. Following the instructions, I've uninstalled Avast Passwords to reinstall it and start over. Went to Google Play store, Games & Apps > Library and... it wasn't there! Now I am not able to install it at all :(

Please help me, I really love your software and have been using it for several years...

Best regards,
Jakub
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Offline bob3160

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Re: Avast Passwords problems
« Reply #1 on: November 17, 2020, 11:44:54 PM »
Reported to Avast. Let's see if that helps.
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Offline r@vast

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Re: Avast Passwords problems
« Reply #2 on: November 18, 2020, 07:54:45 AM »
Quote from: Jakub191 on November 17, 2020, 07:05:11 PM
Hello,

First of all, I really love this app and the possibility to have it on all my devices (windows pc, macbook air, android phone) as well as being able to store credit card details.

Problems have started yesterday after I added more fingerprints to my android device authentication - that's when avast passwords fingerprint unlock turned off. The thing is providing my master password would not unlock it either. Following the instructions, I've uninstalled Avast Passwords to reinstall it and start over. Went to Google Play store, Games & Apps > Library and... it wasn't there! Now I am not able to install it at all :(

Please help me, I really love your software and have been using it for several years...

Best regards,
Jakub

Hi,

I sent you a PM.
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Offline Angela190

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Re: Avast Passwords problems
« Reply #3 on: January 07, 2021, 06:09:52 PM »
I have the same issue and am not getting any reply from Avast.  Sent 3 emails now about my subscription.
someone help please
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Offline r@vast

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Re: Avast Passwords problems
« Reply #4 on: January 08, 2021, 11:11:21 AM »
Quote from: Angela190 on January 07, 2021, 06:09:52 PM
I have the same issue and am not getting any reply from Avast.  Sent 3 emails now about my subscription.
someone help please

Hi,

It seems that support replied to your email yesterday. You can reply to that email or here if you still need help.
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Offline Mariorossi

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Re: Avast Passwords problems
« Reply #5 on: February 25, 2021, 05:00:15 PM »
.
« Last Edit: March 04, 2021, 09:04:14 PM by Mariorossi »
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Offline r@vast

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Re: Avast Passwords problems
« Reply #6 on: March 01, 2021, 02:11:16 PM »
Quote from: ggianne on February 25, 2021, 05:00:15 PM
Problems have started yesterday after I added more fingerprints to my android device authentication - that's when avast passwords fingerprint unlock turned off. The thing is providing my master password would not unlock it either.

Same problem for me.. as the previous users, please help

Also it give me 5 try... I am at 4 of 5...
what happens if 5 errors are made? in the app if I'm not wrong it does not mention it... (not smart nove from programmers honestly)
will it cancel everything or just pause for 24 hours and give me 5 try again?

Hi,

Please re-install the app. Please see this guide. https://support.avast.com/en-ww/article/Install-Passwords/

Concerning the master password.
After 5 attempts the application is locked and you will have to wait a few (5) minutes before you can once again attempt to unlock using your master password. Bear in mind, the master password is set by you and we can not recover it. https://support.avast.com/en-ww/article/Passwords-FAQ/#idt_7110
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