Author Topic: Avast Driver Updater does not recognise my subscription  (Read 1253 times)

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Offline Chris1157

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Avast Driver Updater does not recognise my subscription
« on: November 29, 2020, 07:54:19 AM »
Thought i had installed the paid version until updater  expired after 30 days.
Now I tried to insert the activation code it wont accept.
On My Subscriptions pages, it says "Your subscription isn't being used on any device. Why not install and activate the app now?".
when I down load the updater software it just wont accept....

rgds

Offline Asyn

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W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Chris1157

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Re: Avast Driver Updater does not recognise my subscription
« Reply #2 on: November 30, 2020, 11:57:34 AM »
repeat as in the articles but still the system didnot recognise my activation..
when I enter the activation code, the system dont even recognise it asking to key in the correction code..
 but the code is from my subscription page.


Moedrator can u moves this to the correct section..
 Sorry posted in the wrong section

Offline Asyn

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Re: Avast Driver Updater does not recognise my subscription
« Reply #3 on: November 30, 2020, 12:00:32 PM »
Did you buy from Avast directly or from a reseller..?
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Chris1157

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Re: Avast Driver Updater does not recognise my subscription
« Reply #4 on: December 01, 2020, 12:44:22 PM »
Errh, i think I bought from Avast directly cause it was from link in the email.
Cant remember ..
But my subscription appeared on my Subscription page and it said
"Your subscription isn't being used on any device. Why not install and activate the app now?"


rgds

Offline Asyn

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Re: Avast Driver Updater does not recognise my subscription
« Reply #5 on: December 01, 2020, 12:49:48 PM »
Are you running the latest version (20.2) of ADU..!?
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Chris1157

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Re: Avast Driver Updater does not recognise my subscription
« Reply #6 on: December 02, 2020, 03:11:26 AM »
Not sure and I will need to go back and check.  I did load  from the cs article.  Also tried loading from my subscription pge... Nothing seem to work...
So I think I shld have the latest version.

Offline Asyn

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Re: Avast Driver Updater does not recognise my subscription
« Reply #7 on: December 02, 2020, 07:27:25 AM »
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Chris1157

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Re: Avast Driver Updater does not recognise my subscription
« Reply #8 on: December 03, 2020, 11:29:08 AM »
Anyone know where to check the customer support update?
I wrote in telling them a the problem and go a no. for the request..#12137427

but did not hear from them...

rgds

Offline Asyn

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Re: Avast Driver Updater does not recognise my subscription
« Reply #9 on: December 03, 2020, 11:45:48 AM »
Be patient... Note, don't submit multiple tickets (FIFO).
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0