Author Topic: Missing Avast Password application  (Read 8953 times)

0 Members and 1 Guest are viewing this topic.

Offline Сергей529

  • Newbie
  • *
  • Posts: 1
Missing Avast Password application
« on: November 19, 2020, 01:28:12 PM »
I have been using Avast for many years, including Avast Password. Now, after installing the antivirus on a new device, Avast Password has disappeared and I cannot use my passwords. Please help.

Offline r@vast

  • Avast team
  • Massive Poster
  • *
  • Posts: 2769
Re: Missing Avast Password application
« Reply #1 on: November 19, 2020, 02:18:59 PM »
I have been using Avast for many years, including Avast Password. Now, after installing the antivirus on a new device, Avast Password has disappeared and I cannot use my passwords. Please help.

Hi,

I have sent you a PM.

Offline r.dousa

  • Newbie
  • *
  • Posts: 2
Re: Missing Avast Password application
« Reply #2 on: December 29, 2020, 07:24:47 PM »
I have the same problem. I have been using Avast Free for years and I also had Avast Password. Unfortunately, after reinstalling Windows, I can't get to the application or the saved passwords. Can you please advise me? Thank you.

Communication in Czech will be better for me. :-)

« Last Edit: December 29, 2020, 07:26:37 PM by r.dousa »

Offline asharon

  • Newbie
  • *
  • Posts: 3
Re: Missing Avast Password application
« Reply #3 on: December 29, 2020, 08:29:18 PM »
This same problem. I wrote to avast. Here is the answer

"Allow me to add that Avast passwords are discontinued and as such are no longer available to any new customers.

They will remain active for our existing users, however I would recommend looking for alternative solution for passwords."

Offline r.dousa

  • Newbie
  • *
  • Posts: 2
Re: Missing Avast Password application
« Reply #4 on: December 29, 2020, 09:36:05 PM »
Thanks for the reply. I'm not their new customer. I have been using their avast for at least 4 years still under the same email. I'll wait for someone from Avast to say. If they write.

Offline r@vast

  • Avast team
  • Massive Poster
  • *
  • Posts: 2769
Re: Missing Avast Password application
« Reply #5 on: December 30, 2020, 09:30:20 AM »
Hi asharon, r.dousa,

Seeing that Avast Passwords has been decommissioned we are not offering new Avast Passwords subscriptions. However, we will assist existing Avast Passwords subscribers.
According to the email addresses you used on this forum, you do not seem to have any Avast subscriptions.
Could you send me your first and last name via PM, please?

Offline asharon

  • Newbie
  • *
  • Posts: 3
Re: Missing Avast Password application
« Reply #6 on: December 30, 2020, 07:41:18 PM »
Thanks for the reply. I'm not their new customer. I have been using their avast for at least 4 years still under the same email. I'll wait for someone from Avast to say. If they write.

My to
***removed for privacy reasons ***

Hi asharon, r.dousa,

According to the email addresses you used on this forum, you do not seem to have any Avast subscriptions.
Could you send me your first and last name via PM, please?

For what purpose? At the moment I'm waiting for avast to write back to me on facebook, because I bought an avast premium account and did not receive an activation key
« Last Edit: January 04, 2021, 09:47:46 AM by r@vast »

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 87299
  • No support PMs thanks
Re: Missing Avast Password application
« Reply #7 on: December 30, 2020, 10:12:03 PM »
<snip quotes>
Hi asharon, r.dousa,

According to the email addresses you used on this forum, you do not seem to have any Avast subscriptions.
Could you send me your first and last name via PM, please?

For what purpose? At the moment I'm waiting for avast to write back to me on facebook, because I bought an avast premium account and did not receive an activation key

I would say the purpose is fairly clear, because they can't find any subscription based on the email address used on the forum.  They are seeking more information to try and track down your subscription.

You say you haven't received your activation key (email), the most common causes for non-receipt of an email are:
Using an old inactive email address.
Making a typo in the email address you gave.

So they are trying to find it using other information.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.12.6044 (build 22.12.7758.768) UI 1.0.741/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 47756
  • 62 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Missing Avast Password application
« Reply #8 on: December 30, 2020, 11:44:38 PM »
@asharon,
r@vast is an Avast employee.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 22.12, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline asharon

  • Newbie
  • *
  • Posts: 3
Re: Missing Avast Password application
« Reply #9 on: December 31, 2020, 04:53:24 PM »
Hi asharon, r.dousa,

I would say the purpose is fairly clear, because they can't find any subscription based on the email address used on the forum.  They are seeking more information to try and track down your subscription.

You say you haven't received your activation key (email), the most common causes for non-receipt of an email are:
Using an old inactive email address.
Making a typo in the email address you gave.

So they are trying to find it using other information.

I logged into my avast account via the facebook account that was associated with the same e-mail account
***removed for privacy reasons ***
So if i logged in with my facebook account, it means i did it correctly

OK, I can send it, it's not a problem
« Last Edit: January 04, 2021, 09:37:01 AM by r@vast »

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 87299
  • No support PMs thanks
Re: Missing Avast Password application
« Reply #10 on: December 31, 2020, 06:08:01 PM »
<snip quote>
I logged into my avast account via the facebook account that was associated with the same e-mail account
<snip link>
***email***
So if i logged in with my facebook account, it means i did it correctly

OK, I can send it, it's not a problem

It isn't advisable to publish your email or other identifiable information on a public forum.

Sending the information by PM (as requested) is the best method.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.12.6044 (build 22.12.7758.768) UI 1.0.741/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline r@vast

  • Avast team
  • Massive Poster
  • *
  • Posts: 2769
Re: Missing Avast Password application
« Reply #11 on: January 04, 2021, 09:37:32 AM »
Hi asharon, r.dousa,

I would say the purpose is fairly clear, because they can't find any subscription based on the email address used on the forum.  They are seeking more information to try and track down your subscription.

You say you haven't received your activation key (email), the most common causes for non-receipt of an email are:
Using an old inactive email address.
Making a typo in the email address you gave.

So they are trying to find it using other information.

I logged into my avast account via the facebook account that was associated with the same e-mail account
***removed for privacy reasons ***
So if i logged in with my facebook account, it means i did it correctly

OK, I can send it, it's not a problem

I will reply to your PM

Offline Scott465

  • Newbie
  • *
  • Posts: 6
Re: Missing Avast Password application
« Reply #12 on: January 14, 2021, 03:12:02 PM »
My passwords was working fine up until last night when I renewed my Antivirus and bought VPN and Cleanup. Now passwords says I need Avast Antivirus. I understand it is no longer available or supported, but I have been a customer for a long time, and the post above says it will still work for old customers. But it seems that being upgraded to the new Antivirus premier stops it working. So I need my passwords. I need it to work again, or if that is not possible, is there an Avast one in the new Premier package that I was forcibly upgraded to?

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 47756
  • 62 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Missing Avast Password application
« Reply #13 on: January 14, 2021, 03:46:46 PM »
My passwords was working fine up until last night when I renewed my Antivirus and bought VPN and Cleanup. Now passwords says I need Avast Antivirus. I understand it is no longer available or supported, but I have been a customer for a long time, and the post above says it will still work for old customers. But it seems that being upgraded to the new Antivirus premier stops it working. So I need my passwords. I need it to work again, or if that is not possible, is there an Avast one in the new Premier package that I was forcibly upgraded to?
Reported to Avast. Let's see if that helps.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 22.12, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline Scott465

  • Newbie
  • *
  • Posts: 6
Re: Missing Avast Password application
« Reply #14 on: January 15, 2021, 09:17:18 AM »
It seems that the product is no longer available and supported. I guess I have to find something new to use.