Lost all my passwords

[sherryl.anctil]

It used to be if I went to Avast>Privacy>Passwords it would pop up with a complete list of my websites and passwords. That's gone now

[bob3160]

Yes I did. And I get a blue window with the revolving circle and it says "starting". On the toolbar it shows the Avast "key" with a red exclamation point

A screenshot may be helpful.
This is the screenshot I'd like to see,

[sherryl.anctil]

Here's the screenshot.

[r@vast]

Yes I did. And I get a blue window with the revolving circle and it says "starting". On the toolbar it shows the Avast "key" with a red exclamation point

Hi,

This (Avast "key" with a red exclamation) would indicate that Avast Passwords has not been installed, even after you might have selected Passwords(old)
This is not related to Password Protection.
Could you please Restart Windows?

[sherryl.anctil]

The odd thing is that when I was using Avast Free it worked. It still works on my other computer. But when I upgraded to the paid version of Avast Premium Security it disappeared. I've restarted Windows and it still isn't working

[r@vast]

The odd thing is that when I was using Avast Free it worked. It still works on my other computer. But when I upgraded to the paid version of Avast Premium Security it disappeared. I've restarted Windows and it still isn't working

Hi,

Since you have an Avast Passwords Premium license, please add it to Avast Premium Security (Enter activation code section).
I have sent you a PM.

[the.julie]

Hi,
I had the same problem and wrote a very detailed e-mail and the AVAST customer support could help me out.
So if you're stuck with the same or a similar problem I suggest contacting them directly.
Hope this is helpful to anyone.