Author Topic: didn't received any refund.  (Read 583 times)

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Offline zhuoer.wang

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didn't received any refund.
« on: November 26, 2020, 04:51:35 PM »
I already applied for a refund on October 29th. But now it's been almost one month and I still haven't received any refund from the original route (Alipay)!!
Every time I asked for a refund, I got the exact same email. Customer service never reads my attachments, as if there isn't a live customer service person here:
Hello,

Thank you for contacting AVAST Software.

We confirm that your recent order has been refunded by our distributor.

You should now have your money back within 7 business days in the account you used for the initial purchase.

Kind regards,
The Avast Support Team

My order ID is: 24424713439. Who can help me?


Offline Asyn

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Re: didn't received any refund.
« Reply #1 on: November 26, 2020, 04:59:48 PM »
Hi, I reported it for you. Let's see...
Win8.1 [x64] - Avast PremSec 21.1.2444.B#2 [UI.595] - EEK - Firefox ESR 78.6.1 [NS/uBO/PB] - TB 78.6.1
Avast-Tools: Secure Browser 88.0 - Cleanup P 20.1 - SecureLine 5.9 - Driver Updater 20.2 - CCleaner 5.76
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline r@vast

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Re: didn't received any refund.
« Reply #2 on: November 27, 2020, 03:27:02 PM »
I already applied for a refund on October 29th. But now it's been almost one month and I still haven't received any refund from the original route (Alipay)!!
Every time I asked for a refund, I got the exact same email. Customer service never reads my attachments, as if there isn't a live customer service person here:
Hello,

Thank you for contacting AVAST Software.

We confirm that your recent order has been refunded by our distributor.

You should now have your money back within 7 business days in the account you used for the initial purchase.

Kind regards,
The Avast Support Team

My order ID is: 24424713439. Who can help me?

Hi,

According to our system, you ordered Avast SecureLine VPN and on the same day requested a refund. You should definitely have received a refund by now. Could you please contact Alipay and ask them to look into it on their side, please? Please PM their response, if unsuccessful.