Author Topic: Cannot delete files from virus chest  (Read 953 times)

0 Members and 1 Guest are viewing this topic.

Offline OsFly

  • Jr. Member
  • **
  • Posts: 81
Cannot delete files from virus chest
« on: June 15, 2020, 12:49:59 PM »
I try to clean virus chest, very old files in there and the order is old to new.
Problem is, i go into the virus chest and select all or delete one file.

Nothing happens !
The files not get removed from the virus chest.

How do you delete is when avast refuse to delete ?
Please not say reinstall avast, Nightmare with change of losing settings.
WIndows7 pro 64bit. EN     previous: Windows 8 Pro EN 64bit upgrade version (clean installed on empty disk) but windows 8 is terrible.

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 70214
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Cannot delete files from virus chest
« Reply #1 on: June 15, 2020, 12:59:42 PM »
Repair Avast:
1. Avast GUI -> Settings -> Troubleshooting
2. Click on 'REPAIR APP'.
3. Follow instructions.
4. Reboot.
W 8.1 [x64] - Avast PremSec 21.4.2462.B3 [UI.616] - EEK - Firefox ESR 78.10.1 [NS/uBO/PB] - TB 78.10.1
Avast-Tools: Secure Browser 90.0 - Cleanup 21.1 - SecureLine 5.11 - Driver Updater 21.1 - CCleaner 5.78
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline OsFly

  • Jr. Member
  • **
  • Posts: 81
Re: Cannot delete files from virus chest
« Reply #2 on: June 15, 2020, 07:46:34 PM »
Tried what you did say, but i still can press 'delete all' or try it one by one. the stay in  the list.
So, that sadly does not work. Still good function to know.
WIndows7 pro 64bit. EN     previous: Windows 8 Pro EN 64bit upgrade version (clean installed on empty disk) but windows 8 is terrible.

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 70214
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Cannot delete files from virus chest
« Reply #3 on: June 16, 2020, 05:20:58 AM »
- Which Avast..? (Free/Pro/IS/Premium)
- Which version/build of Avast..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
W 8.1 [x64] - Avast PremSec 21.4.2462.B3 [UI.616] - EEK - Firefox ESR 78.10.1 [NS/uBO/PB] - TB 78.10.1
Avast-Tools: Secure Browser 90.0 - Cleanup 21.1 - SecureLine 5.11 - Driver Updater 21.1 - CCleaner 5.78
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline OsFly

  • Jr. Member
  • **
  • Posts: 81
Re: Cannot delete files from virus chest
« Reply #4 on: June 29, 2020, 07:59:56 PM »
Avast premium security
Version 20.4.2410 (build 20.4.5312.580)
Windows 10 pro 64bit  1909 - 18363.900

No other software installed. Unless windows run something i dont kn ow.
The problem i think is already there for many versions.
WIndows7 pro 64bit. EN     previous: Windows 8 Pro EN 64bit upgrade version (clean installed on empty disk) but windows 8 is terrible.

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 84897
  • No support PMs thanks
Re: Cannot delete files from virus chest
« Reply #5 on: June 29, 2020, 08:43:31 PM »
I can recall this being an issue for a while and I can confirm A file I have in the Virus chest remains after supposed deletion.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.3.2459 (build 21.3.6164.561) UI 1.0.609/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline joephil42

  • Newbie
  • *
  • Posts: 6
Re: Cannot delete files from virus chest
« Reply #6 on: December 02, 2020, 01:51:29 PM »
My Avast in x32Win10ProV20H2, also wont delete files in the Virus Chest which I selected; however, they are files that were on a HDD that has since been formatted, so no longer exist on the HDD; but they are supposed to be IN THE CHEST, which is NOT on that HDD.