Author Topic: How to get refund if you lost account detail?  (Read 833 times)

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Offline Alex_Kenpachi

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How to get refund if you lost account detail?
« on: December 11, 2020, 04:16:01 AM »
Hi, my mom has subscribed to avast anti-virus ( Dry version or something ) last year and she has been charged 80$ on the 2 december and she does not want that anymore. I have been trying to figure out what her account was since she's not used to internet and computer stuff and her email is not registred. So now, it's kind of complicated to even know hoiw she registred to that.

Offline rocksteady

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Re: How to get refund if you lost account detail?
« Reply #1 on: December 11, 2020, 12:02:22 PM »
@Alex If you do not have an email confirmation or Oder ID then see this thread which describes a similar problem and refund process:
https://forum.avast.com/index.php?topic=238152.0