I know this might not be the place to ask for help, but I dont know where else to go
![Embarrassed :-[](https://forum.avast.com/Smileys/default/embarrassed.gif)
I posted in the annoyances.org forum, but Ive had no relplies.
Im feeling desperate.
Last night was a nightmare. I was attempting to "fix" and help my boyfriend with his laptop, by installing avast (his Norton trial had expired and he had no antivirus software on his computer. Earlier that day he said a popup had appeared saying a worm was found.) I just recently installed avast on my computer (desktop) and everything worked very smoothly for me.
Once I installed it, I began to scan his computer. Only to find 17 viruses. It wouldnt let me move them to the "chest", I got an error message every time, Im not exactly sure what it said, but I attempted to move each one to the chest as the scan went on but none of them would work, and being the idiot I am, I permanently deleted them (not sure if this was the problem or not). There was a warning saying a Trojan was found in the operating systems memory, and advised me to restart to boot into the scan that preforms before your computer loads // sorry Im not sure of the exact wording, or the name of this scan. Only it said I couldn't preform this action, something about the client wouldn't let me. So, I bypassed it and continued with the rest of the scanning. Once I deleted everything though, I realized I couldn't connect to the internet =\ After restarting his computer the program boot me into the "blue screen scan", before the computer loaded, I let it do its thing, and once it the computer started I had major hangs. I couldn't even go to my computer > network settings. It would freeze every time, causing me to restart. I still couldn't connect to the internet.
I started to panic. Avast was causing me to lag, 5 or 6 popups would all come at once saying my firewall was blocking the mail support, I didn't know what to do. It seemed that ever since I deleted all those viruses/ad ware/Trojans - you name it, he had it... the computer when crazy. So I checked to see if there was a backup/recovery in avast but couldn't find anything. I freaked out, and I attempted to remove avast all together. Which was very difficult, seeing my computer would freeze every time I went into the control panel. After, numerous tries I eventually got avast off his computer. I began to wonder if I had made a big mistake doing this? So I did some googling on the desk top downstairs to find things such as this:
http://www.avast.com/eng/virus_detection_and.html all those win32.(s) look familiar, did I delete things necessary to run his computer? Im not sure what to do now? I think the only reason he hasnt killed me yet, is because the laptop was bought from a friend (its about 3 years old and filled with junk), and he originally wanted to wipe the thing clean and start over, but I posted to the annoyances.org forum and from the advice of people there decided against a clean install because Im not sure about the drivers and all the wireless stuff, where to find them // if Id run into a ton of problems.
But now he has no internet connection.. and its my fault. I already tried going through each and everyone of the steps found here:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=430816&prodTypeId=321957&prodSeriesId=430816&objectID=c00055392 Still cannot connect to the internet. There is two icons in the tray, next to the clock. One says limited or no connectivity, the other says network cable unplugged. Please, any advice to help me fix this would be GREATLY appreciated.
Like I said, I know this might not be the forum to post this in, because I dont blame avast, the program is wonderful and was just doing its job. I just think the computer is severely infected. The only program, besides the mcAfee firewall, he has on the computer is Spybot, which I put on their last night as well, and ran today. There was 31 problems found, and 31 problems fixed.. but still no luck on the internet connection.
Also
In case its important : His laptop is a Compaq presario 2200 - with windows XP
Our desktop is a Dell Dimension E310 - with windows XP
Cable Modem - Motorola Surfboard SB41000
Wireless Router - D-Link DI-624
and when I was checking out his network settings, neither the motorola or the D-link was shown , 2 other local area networks appeared that I never heard of..(limited or no connectivity & network cable unplugged) But I dont know much about wireless so that might be normal?
THANKS to anyone who can help