Change my contact email address with AVAST but can't figure out how

[Chris886]

I've recently changed my email address.  Just received one of the "information" emails at my old address.  Went to log into AVAST with the old email address to change it....................only the site didn't recognize my old address!  WHAT? They just sent an email to my old address but don't recognize me when I use it to try and contact them to change it.

So how do I change my email address with AVAST???

[CraigB]

Change account settings here https://account.avast.com/

Ideally you are supposed to add a new email, then make it your primary email before deleting the old one.

[DavidR]

Change account settings here https://account.avast.com/

Ideally you are supposed to add a new email, then make it your primary email before deleting the old one.

Yes, add a new email, you would need to validate it first, then it can be set as the primary/default email for the account.

[Chris886]

Well, I did that a couple of days ago.  I added my new address and made it my primary address............then I deleted the old address.  But yesterday I received a message from AVAST on my old account.................after changing the address in my file.  That's why I'm asking how to get it changed so it works. ?  Could it just be the site needed more than just a few days to "forget" the old address?

[DavidR]

Without divulging any personal/confidential information what was the topic of the email ?

[Chris886]

It wasn't anything personal...............just some kind of generic notification of information.  But what bothered me was I'd changed my email address and this went to my old address.  Then when I attempted to log into my account, the site wouldn't let me log in with my old emails address...........even though they'd JUST sent an email there. 

I think rather than bother all of you with it is just to sit a wait and see if it happens again.  Then I'll ask for help.

[DavidR]

If it does happen again try to gather more information on what it was about.

In your account.avast.com settings, is this old email that was used still appear there ?

[Chris886]

No, the old email address is no longer on the site.  Will wait to see what happens.  Thanks for the comments.

[DavidR]

You're welcome.

[bob3160]

The most likely explanation is that the email was sent prior to you changing the default (old) email address.
(Crossed in the mail.)