avast charged me for premium

[frankbowkett]

avast charged me for premium which i didn't want, and i cannot request refund, because they say i need some details from the email they sent me, THEY DID NOT SEND ME AN EMAIL!!! i cannot contact them by email or phone, every time i phone , it gets cut off,,, i have no alternative but to contact my credit card company, i will not be paying this to my credit card company, and have told them so,  beware people...

[Asyn]

-> https://support.avast.com/en-ww/article/Refund-request/

[frankbowkett]

i don;t have an order number.. so your system wont work,,,

[Asyn]

i don;t have an order number.. so your system wont work,,,

Just enter/use 00000000 and explain it in your request.

[frankbowkett]

did that still no reply or even an email..

[Asyn]

Be patient, a refund can take up to 10 business days. Note, don't submit multiple tickets (FIFO).