Author Topic: False positive with avast  (Read 2849 times)

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south0

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False positive with avast
« on: November 13, 2006, 02:35:55 PM »
Hy all,
We contact you to signal an error occurring with the latest updates of your antivirus solution (virus archieve version: 0648-0).

it detects a trojan (Win32:Trojan-gen) in the installer of our software (eMule AdunanzA).



We hope for a more effective operation of your software, to check and hopefully remove the detection of this "false positive": The installer can be downloaded through this link http://www.adunanza.net/request.php?2

Thanks in advance.

Regards,
AduTeam
« Last Edit: November 13, 2006, 02:38:47 PM by south0 »

Offline DavidR

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Re: False positive with avast
« Reply #1 on: November 13, 2006, 04:48:52 PM »
There has just been another VPS update released 0648-1 ensure you have this and check again.

If there is still a problem.
You could also check the offending/suspect file at: VirusTotal - Multi engine on-line virus scanner
Or Jotti - Multi engine on-line virus scanner if any other scanners here detect them it is less likely to be a false positive. You can't do this with the file in the chest, you will need to move it out.

If it is indeed a false positive, add it to the exclusions lists (Standard Shield, Customize, Advanced and Program Settings, Exclusions) and periodically check it (scan it in the chest), there should still be a copy in the chest even though you restored it to the original location. When it is no longer detected then you can also remove it from the Standard Shield and Program Settings, exclusions.
Also see (Mini Sticky) False Positives, how to report and what to do to exclude them until the problem is corrected.
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