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Author Topic: Need help with ticket # 12575345  (Read 2653 times)

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Offline 6ruse_as

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Need help with ticket # 12575345
« on: February 10, 2021, 03:30:06 PM »
Hello.
Need help with ticket # 12575345
False positive for application https://download.paloma365.net/prog/test/paloma365_waiter.apk
VirusTotal report https://www.virustotal.com/gui/url/d824c37a45ccf43d8282b33859894762faf43deba81f49fff36ac83b4d6bf901/detection
Guys really need your help.
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Offline Asyn

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Re: Need help with ticket # 12575345
« Reply #1 on: February 10, 2021, 03:54:25 PM »
You can report a suspected FP (File/Website) here: https://www.avast.com/false-positive-file-form.php
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline 6ruse_as

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Re: Need help with ticket # 12575345
« Reply #2 on: February 10, 2021, 04:05:00 PM »
Yes, using this form we reported a problem, but no answer.
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Offline Asyn

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Re: Need help with ticket # 12575345
« Reply #3 on: February 10, 2021, 04:21:58 PM »
You should get a reply within 48 hours.
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline 6ruse_as

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Re: Need help with ticket # 12575345
« Reply #4 on: February 16, 2021, 05:22:52 AM »
Already the second week has gone, our problem has not been resolved. When downloading our application, Avast antivirus says that there is a virus in it. :( :( :(
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Offline Asyn

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Re: Need help with ticket # 12575345
« Reply #5 on: February 16, 2021, 07:24:23 AM »
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline 6ruse_as

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Re: Need help with ticket # 12575345
« Reply #6 on: February 16, 2021, 12:12:14 PM »
what should I do with this link?
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