Author Topic: Software Update Failure  (Read 2436 times)

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Offline AC12

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Software Update Failure
« on: February 23, 2021, 07:39:26 PM »
Hi,
I've been having trouble updating programs on the software updater component of Avast for the past couple of months. I've tried resetting it in the geek settings, but it doesn't seem to help. The error I get is "Something went wrong, and the update failed. Please try again.". Looking at other threads I'm guessing the only option I have now is a clean reinstall. Is there a way I can back up all my settings and the exceptions for websites or programs that I've added or is there any other option to fix this?

Thanks
« Last Edit: March 03, 2021, 06:02:57 AM by AC12 »

Offline Asyn

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Re: Software Update Failure
« Reply #1 on: February 24, 2021, 07:30:54 AM »
Is there a way I can back up all my settings and the exceptions for websites or programs that I've added or is there any other option to fix this?
Hi, you can export/import your settings.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline strakl

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Re: Software Update Failure
« Reply #2 on: February 24, 2021, 02:37:16 PM »
For more detail: Go to Menu>Settings>Troubleshooting>backup your settings, then if you want to import you can do that from the same location.

Offline AC12

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Re: Software Update Failure
« Reply #3 on: February 24, 2021, 06:42:46 PM »
Sounds good, thank you!

Offline AC12

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Re: Software Update Failure
« Reply #4 on: February 24, 2021, 07:29:29 PM »
Hi, even after doing a clean uninstall I am still getting the same error as before.

Offline Asyn

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Re: Software Update Failure
« Reply #5 on: February 25, 2021, 06:52:32 AM »
Sounds good, thank you!
You're welcome.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline r@vast

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Re: Software Update Failure
« Reply #6 on: February 25, 2021, 10:49:39 AM »
Hi, even after doing a clean uninstall I am still getting the same error as before.

Hi,

Please try this: https://support.avast.com/en-ww/article/Reset-Software-Updater/

Offline AC12

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Re: Software Update Failure
« Reply #7 on: February 25, 2021, 09:25:32 PM »
Hi, even after doing a clean uninstall I am still getting the same error as before.

Hi,

Please try this: https://support.avast.com/en-ww/article/Reset-Software-Updater/
Hi, I've tried that multiple times and tried it again, but it doesn't seem to do anything.

Offline r@vast

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Re: Software Update Failure
« Reply #8 on: March 01, 2021, 01:48:00 PM »
Hi, even after doing a clean uninstall I am still getting the same error as before.

Hi,

Please try this: https://support.avast.com/en-ww/article/Reset-Software-Updater/
Hi, I've tried that multiple times and tried it again, but it doesn't seem to do anything.

Hi,

Could you please provide us with a support file id?
To generate the support file, please see this link.
https://support.avast.com/en-ww/article/Submit-support-file

Offline AC12

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Re: Software Update Failure
« Reply #9 on: March 03, 2021, 06:05:13 AM »
Hi, even after doing a clean uninstall I am still getting the same error as before.

Hi,

Please try this: https://support.avast.com/en-ww/article/Reset-Software-Updater/
Hi, I've tried that multiple times and tried it again, but it doesn't seem to do anything.

Hi,

Could you please provide us with a support file id?
To generate the support file, please see this link.
https://support.avast.com/en-ww/article/Submit-support-file

Hey,
sorry for the late reply. the file id is XYBXV

Offline r@vast

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Re: Software Update Failure
« Reply #10 on: March 03, 2021, 09:11:03 AM »

Hey,
sorry for the late reply. the file id is XYBXV

Hi,

Would you mind adding a screenshot of the error message as well, please?
Please see this article on how to generate a screenshot (if need be). https://support.avast.com/en-ww/article/Create-screenshot

Offline AC12

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Re: Software Update Failure
« Reply #11 on: March 03, 2021, 09:16:32 PM »

Hi,

Would you mind adding a screenshot of the error message as well, please?
Please see this article on how to generate a screenshot (if need be). https://support.avast.com/en-ww/article/Create-screenshot

I get this for every application.

« Last Edit: March 04, 2021, 12:33:36 AM by AC12 »

Offline r@vast

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Re: Software Update Failure
« Reply #12 on: March 05, 2021, 10:22:32 AM »

Hi,

Would you mind adding a screenshot of the error message as well, please?
Please see this article on how to generate a screenshot (if need be). https://support.avast.com/en-ww/article/Create-screenshot

I get this for every application.



Thank you for the screenshot. Could you please click on the green "Check for updates" button again (it should start downloading) - after that you should be able to install it.

Offline AC12

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Re: Software Update Failure
« Reply #13 on: March 05, 2021, 06:37:54 PM »
Thank you for the screenshot. Could you please click on the green "Check for updates" button again (it should start downloading) - after that you should be able to install it.

I clicked it and it didn't do anything. Keep getting the same error.

Offline r@vast

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Re: Software Update Failure
« Reply #14 on: March 08, 2021, 12:25:06 PM »
Thank you for the screenshot. Could you please click on the green "Check for updates" button again (it should start downloading) - after that you should be able to install it.

I clicked it and it didn't do anything. Keep getting the same error.

Hi,

When you go to Menu>Settings> Update (in Avast Antivirus) what build do you have?
Please also generate and provide a support file ID.
To generate the support file, please see this link.
https://support.avast.com/en-ww/article/Submit-support-file