avast premium security blocking webcam in messenger app windows 10

[michel]

hi,
i have a problem when i try to use my webcam with the facebook messenger app windows 10 !
when i turn on the webcam the whole application shut down because avast blocking it ..
i went to the privacy tap and choose webcam en click at the weeltap right upper corner and  includes messenger app for "allowed applications",
but avast still blocking the app!
please help!
 

[r@vast]

Hi,

Can you please attach a screenshot of the message indicating that Avast is blocking it?
Please see this article on how to generate a screenshot. https://support.avast.com/en-ww/article/Create-screenshot

[michel]

not possible because its going to fast to capture a screenshot from the problem!

[rocksteady]

Is your Avast firewall set to Private?

[michel]

yes it is set to "private network"
 

[r@vast]

not possible because its going to fast to capture a screenshot from the problem!

Hi,

If you can not capture a screenshot, can you clarify what indication there is that Avast causes the issue?
If you are not sure, I would suggest that you temporarily disable Avast Shields control (Right-click on the Avast Antivirus icon in the system tray > click on Avast Shields Control > select an option).
https://support.avast.com/en-ww/article/Antivirus-shield-settings/
Please let me know if you notice any difference. If you do, then enable the individual shields one by one. This could give us an indication of what is causing this issue.

[bob3160]

not possible because its going to fast to capture a screenshot from the problem!

Hi,

If you can not capture a screenshot, can you clarify what indication there is that Avast causes the issue?
If you are not sure, I would suggest that you temporarily disable Avast Shields control (Right-click on the Avast Antivirus icon in the system tray > click on Avast Shields Control > select an option).
https://support.avast.com/en-ww/article/Antivirus-shield-settings/
Please let me know if you notice any difference. If you do, then enable the individual shields one by one. This could give us an indication of what is causing this issue.

Is there an easy way to startup one process at a time?

[michel47]

thanks for the reply's about my webcam problem, but the problem is still not fixed even i tryed all way's like you all give me
anyway, i can use the facebook website to have videochat with me girlfriend

regards
Michel

[michel47]

not possible because its going to fast to capture a screenshot from the problem!

Hi,

If you can not capture a screenshot, can you clarify what indication there is that Avast causes the issue?
If you are not sure, I would suggest that you temporarily disable Avast Shields control (Right-click on the Avast Antivirus icon in the system tray > click on Avast Shields Control > select an option).
https://support.avast.com/en-ww/article/Antivirus-shield-settings/
Please let me know if you notice any difference. If you do, then enable the individual shields one by one. This could give us an indication of what is causing this issue.

Is there an easy way to startup one process at a time?

yes because before i did not have that issue with the webcam cos i did'n had avast antivirus premium!