Support file is sent. UIZ1Y.
Would be good to hear testimony from others that it does work right.
Hi ygslvn, thank you for the support package. We have looked at it with Igor and found out, few times mentioned (on this forum), errors in the report file
Error 0xC000009C {STATUS_DEVICE_DATA_ERROR} for several files on your drive. There are only two things we figured out it may cause this problem. One is a problem with disc/filesystem, second could be a raw access to the drive used by boot time scanner.
So, please try the following and let us know, if it helps:1/ Start -> type "cmd" -> right click on Command prompt -> execute as administrator -> type "chkdsk c: /scan" (eventually, execute "chkdsk /r" but in this case, backup your files as scan and fix operation may "corrupt" something during the fixing process).
2/ Open Avast Antivirus -> Menu -> Settings -> Search -> type "geek:area" -> click on the searched item -> find "Enable raw disk access during Avast Boot-time Scan" option - it is in Scan section there and untick the checkbox.
You can try both of the things in oposite order and one-by-one - maybe good to start with the second one as it is kind of easier and safer. Please let us know the result.