Web Shield not scanning on second computer

[greenhatch]

I have Avast Home 4.7.892 installed on both my desktop (the primary connection) and laptop (secondary, kept in a different room), the latter connects to the internet via Windows XP Internet Connection Sharing system. The Web Shield on the laptop does not scan browsing HTTP and the file scanned count remains on zero; AshWebSv.exe appears in Task Manager processes.
The Web Shield functions properly on the desktop (primary). Should Web Shield be able to function on both?

[Lisandro]

The Web Shield on the laptop does not scan browsing HTTP and the file scanned count remains on zero; AshWebSv.exe appears in Task Manager processes.
The Web Shield functions properly on the desktop (primary). Should Web Shield be able to function on both?

It should work on both... Do you use any proxy (annonimizer) or is there any other configuration on the laptop that could interfere?
If you uncheck the option 'Ignore local communication', what do you get?

[greenhatch]

I'm not technically minded but as far as I am aware there is nothing on the laptop that should stop Web Shield scanning.
Not sure exactly what you meant by ''if you uncheck the option 'ignore local communication', what do you get?'', but I unchecked that item, ok'd, then still observed Web Shield afterwards to not function.

[Lisandro]

Not sure exactly what you meant by ''if you uncheck the option 'ignore local communication', what do you get?'', but I unchecked that item, ok'd, then still observed Web Shield afterwards to not function.

I mean, uncheck the option and boot the computer (laptop) 

[greenhatch]

Okay, I unchecked that option and rebooted the laptop. Still the Web Shield not scanning.
(I should add I've already tried uninstalling and reinstalling before first posting)
I appreciate I am still getting the protection of Standard Shield so my laptop is not exactly at the mercy of viruses/ malware But I'd rather have Web Shield working too!

[Lisandro]

But I'd rather have Web Shield working too!

Maybe you can activate logging in WebShield:
1. Edit <avast>\data\avast4.ini file
2. Find the section [WebScanner]
3. Add the line:
    EnableLogging=1
4. Restart Web Shield in XP (terminate and start again) or whole PC in case of Win98
5. Browse (trying to access some webpages)

The log file are <avast>\data\log\ashwebsv.log and ashwebsv.ws.
They would be accessible when WebShield is terminated again.
Post them here or send by mail to rypacek (at) asw.cz
After that, disable the logging to avoid a big log file.

[greenhatch]

EnableLogging=1 didn't make Web Shield work...was it supposed to?

[avatar2005]

Hi greenhatch!

EnableLogging=1 didn't make Web Shield work...was it supposed to?

No, this change is suppose to enable the logging of Web Shield work, & now you need to post that log file here , or to the email that Tech gave in his previos post

[greenhatch]

No offence Avatar2005, but Tech is dealing with this matter for me, thanks

[avatar2005]

Tech is dealing with this matter for me, thanks

Ok... But I only want to help you.
Sorry...

[greenhatch]

Tech, you are probably busy now, so I've zipped up the log files and emailed them. Hope you and the team can help.

[Lisandro]

EnableLogging=1 didn't make Web Shield work...was it supposed to?

No. Just logging, not working.
The log *could* have the necessary info to troubleshoot.
You've sent an email to Lukas (not to me), the guy who is WebShield guru 

[alanrf]

I notice that greenhatch makes reference to using AdMuncher along with the browser in previous posts in this forum - so a proxy being there/not being there may well be involved with the machine not scanning the http accesses. 

[Lisandro]

Do you use any proxy?

I've asked this before 

[greenhatch]

Morning Tech. So when you asked if I use any proxy,  you were effectively asking if I use AdMuncher or BoClean or WinPatrol Plus or other such protection programs, besides Avast? Remember I admitted I'm not technically minded... pause for just the one here !
Answer is yes: on both my desktop and laptop.