Author Topic: Avast cleanup deleted Steam.exe  (Read 891 times)

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Offline theubergura

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Avast cleanup deleted Steam.exe
« on: April 14, 2021, 12:31:53 AM »
So i just updated my subscription for cleanup an hour ago and i did the regular "free up space" thing. only to find out that all of my steam content was deleted. so i can't uninstall and re-install it, i can't restore it as it does not appear in the registry anymore. so none of the suggested fixes work.

Offline Stellarman

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Re: Avast cleanup deleted Steam.exe
« Reply #1 on: April 14, 2021, 03:47:13 PM »
So i just updated my subscription for cleanup an hour ago and i did the regular "free up space" thing. only to find out that all of my steam content was deleted. so i can't uninstall and re-install it, i can't restore it as it does not appear in the registry anymore. so none of the suggested fixes work.

Hi,

First of all let me sincerely apologize for all troubles associated with usage of our product.

Now to the solution of the problem. In order to be able to help you I would like to ask you to send the log files so we can investigate where the problem is.

You can simply send them by executing our log collector utility from this path C:\Program Files\AVAST Software\Cleanup\tulogcollector.exe and once the logs are collected they will be automatically sent to our server.
Once it is done, please let me know which email address you have used there so we can join the logs with your report here.

Thank you.

Offline bob3160

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Re: Avast cleanup deleted Steam.exe
« Reply #2 on: April 14, 2021, 11:36:14 PM »
So i just updated my subscription for cleanup an hour ago and i did the regular "free up space" thing. only to find out that all of my steam content was deleted. so i can't uninstall and re-install it, i can't restore it as it does not appear in the registry anymore. so none of the suggested fixes work.

Hi,

First of all let me sincerely apologize for all troubles associated with usage of our product.

Now to the solution of the problem. In order to be able to help you I would like to ask you to send the log files so we can investigate where the problem is.

You can simply send them by executing our log collector utility from this path C:\Program Files\AVAST Software\Cleanup\tulogcollector.exe and once the logs are collected they will be automatically sent to our server.
Once it is done, please let me know which email address you have used there so we can join the logs with your report here.

Thank you.
Send your email address via PM (Privat Message). Don't post it here in the public forum.
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