Author Topic: I can't find order id  (Read 1340 times)

0 Members and 1 Guest are viewing this topic.

Offline Race

  • Newbie
  • *
  • Posts: 3
I can't find order id
« on: May 02, 2021, 08:03:28 AM »
I confirmed the payment on
KST: May  1  11:25
EDT :April 30 22:25

My card number is ***removed for privacy reasons *** Mastercard

NH Bank

My name is Choi ***removed for privacy reasons ***

Last year, I was only able to get a half refund of my payment.

This is because the order ID could not be confirmed.

even a spam mail

I made two dri payments last year

I thought it was double payment, but when I think about it now, I think it was because someone or I couldn't find the order ID

I am desperate

Please I want to find a way to cancel my subscription and get a refund.

My email is ***removed for privacy reasons ***
My phone number ***removed for privacy reasons ***
If you think you need another means of contact, I'm ready

I never want to go through this again next year, so I'm willing to give a third of the refund if you can help.

Please help me

« Last Edit: May 03, 2021, 04:29:21 PM by r@vast »

Offline CraigB

  • Avast Überevangelist
  • Serious Graphoman
  • *****
  • Posts: 11157
  • No support PM's thanks
Re: I can't find order id
« Reply #1 on: May 02, 2021, 09:35:17 AM »
Putting your name - email - phone and mastercard number on a public forum is just plain stupid :o

You would be well advised to cancel your card and get a new one.

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 47164
  • 62 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: I can't find order id
« Reply #2 on: May 02, 2021, 06:48:17 PM »
It's a public forum and you just have away all the information
most cyber crooks work hard to steal. Not the smartest thing I've ever seen.

Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 22.5, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 86670
  • No support PMs thanks
Re: I can't find order id
« Reply #3 on: May 02, 2021, 07:24:08 PM »
I have reported this for moderation, but so far no reaction.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.5.6015 (build 22.5.7263.730) UI 1.0.711/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Race

  • Newbie
  • *
  • Posts: 3
Re: I can't find order id
« Reply #4 on: May 03, 2021, 05:29:54 AM »
Thanks for the card advice but I was so desperate

I ordered a new card

From today, overseas remittances have been blocked,

Avast has yet to respond to anything.

The bank confirmed the payment on May 1,

I have a question whether I can pass this on to AVEST headquarters and get a refund.

This problem is haunting me like a trojan

I just realized that subscribing to an antivirus program is like a virus or ransomware.

I've never been scammed in my life, but Avast did it.

Damn it

And thank you to all the kind people who are concerned about the revealing of your card number.

And those who want to make a profit with my card number already know,

Sadly, I only had 2 dollars in my account, so I could be bold.

 I think it's a good idea to erase half the number on the card, so I'll edit it.
I just want a refund and cancel the subscription :(
I love google translator
« Last Edit: May 03, 2021, 05:32:52 AM by Race »

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 86670
  • No support PMs thanks
Re: I can't find order id
« Reply #5 on: May 03, 2021, 01:35:41 PM »
You can try these links.

Refund request - https://support.avast.com/contact/sales_refund If you haven't got the Order ID, etc enter 00000000 and give as much information that you can to help identify it.

Cancelling automatic renewal of the Avast subscription - See https://support.avast.com/article/35.

But you should also remove your email and telephone number from your post.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.5.6015 (build 22.5.7263.730) UI 1.0.711/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline r@vast

  • Avast team
  • Super Poster
  • *
  • Posts: 2389
Re: I can't find order id
« Reply #6 on: May 03, 2021, 04:31:06 PM »
Thanks for the card advice but I was so desperate

I ordered a new card

From today, overseas remittances have been blocked,

Avast has yet to respond to anything.

The bank confirmed the payment on May 1,

I have a question whether I can pass this on to AVEST headquarters and get a refund.

This problem is haunting me like a trojan

I just realized that subscribing to an antivirus program is like a virus or ransomware.

I've never been scammed in my life, but Avast did it.

Damn it

And thank you to all the kind people who are concerned about the revealing of your card number.

And those who want to make a profit with my card number already know,

Sadly, I only had 2 dollars in my account, so I could be bold.

 I think it's a good idea to erase half the number on the card, so I'll edit it.
I just want a refund and cancel the subscription :(
I love google translator

Hi,

You seemed to have had a typo in the email address you used.
Support has replied to your ticket.

Offline Race

  • Newbie
  • *
  • Posts: 3
Re: I can't find order id
« Reply #7 on: May 03, 2021, 06:19:21 PM »
A savior named Ryan solved all my problems.

To all those who treated my mistakes with kindness, consideration and honesty

  Thank you everyone

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 86670
  • No support PMs thanks
Re: I can't find order id
« Reply #8 on: May 03, 2021, 07:01:11 PM »
You're welcome.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.5.6015 (build 22.5.7263.730) UI 1.0.711/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security