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Author Topic: Cannot connect to server error.  (Read 9198 times)

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CrescentRoses

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Cannot connect to server error.
« on: May 04, 2007, 06:01:12 AM »
For some reason, my avast update thing won't connect to the server. It keeps giving me the "Error: Cannot connect to server" after a summary page, yet it didn't install anything. I'm new to the forum, so I don't know much about the common practices here. Can anyone help me? Thanks in advance.

-LeAnna
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Offline oldman

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Re: Cannot connect to server error.
« Reply #1 on: May 04, 2007, 07:45:54 AM »
Welcome to the forum

If you are using a firewall, make sure avast.setup has access.
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CrescentRoses

  • Guest
Re: Cannot connect to server error.
« Reply #2 on: May 04, 2007, 01:40:53 PM »
I don't have my firewalls on right now and it still won't let me through.
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Offline Lisandro

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Re: Cannot connect to server error.
« Reply #3 on: May 04, 2007, 03:13:49 PM »
Quote from: CrescentRoses on May 04, 2007, 01:40:53 PM
I don't have my firewalls on right now and it still won't let me through.
Please, post the last 50-100 files of avast log file:
C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
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CrescentRoses

  • Guest
Re: Cannot connect to server error.
« Reply #4 on: May 04, 2007, 07:44:02 PM »
04.05.2007   13:25:23.000   1178299523   general   SelectCurrent: selected server 'Download1 AVAST server' from 'main'
04.05.2007   13:25:23.000   1178299523   package   GetPackages - set proxy for inet
04.05.2007   13:25:23.000   1178299523   internet   SYNCER: Type: SOCKS proxy (rfc1928,1929)
04.05.2007   13:25:23.000   1178299523   internet   SYNCER: Auth: no authentication
04.05.2007   13:25:25.000   1178299525   package   ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
04.05.2007   13:25:25.000   1178299525   general   InvalidateCurrent: invalidated server 'Download1 AVAST server' from 'main'
04.05.2007   13:25:25.000   1178299525   general   SelectCurrent: selected server 'Download82 AVAST server' from 'main'
04.05.2007   13:25:25.000   1178299525   package   GetPackages - set proxy for inet
04.05.2007   13:25:25.000   1178299525   internet   SYNCER: Type: SOCKS proxy (rfc1928,1929)
04.05.2007   13:25:25.000   1178299525   internet   SYNCER: Auth: no authentication
04.05.2007   13:25:27.000   1178299527   package   ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
04.05.2007   13:25:27.000   1178299527   general   InvalidateCurrent: invalidated server 'Download82 AVAST server' from 'main'
04.05.2007   13:25:27.000   1178299527   general   SelectCurrent: selected server 'Download40 AVAST server' from 'main'
04.05.2007   13:25:27.000   1178299527   package   GetPackages - set proxy for inet
04.05.2007   13:25:27.000   1178299527   internet   SYNCER: Type: SOCKS proxy (rfc1928,1929)
04.05.2007   13:25:27.000   1178299527   internet   SYNCER: Auth: no authentication
04.05.2007   13:25:29.000   1178299529   package   ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
04.05.2007   13:25:29.000   1178299529   general   InvalidateCurrent: invalidated server 'Download40 AVAST server' from 'main'
04.05.2007   13:25:29.000   1178299529   general   SelectCurrent: unable to find any suitable server in 'main'
04.05.2007   13:25:29.000   1178299529   internet   tried 125 servers to get file 'servers.def.vpu', but failed (0x20000004)
04.05.2007   13:25:29.000   1178299529   file   GetNewerStampedFile:GetFileWithRetry failed: C:\WINDOWS\TEMP\_av_proI.tm~a03520\onefile, servers.def.vpu, error: 0x20000004
04.05.2007   13:25:30.000   1178299530   package   Download servers.def, servers.def.vpu failed with error 0x20000004.
04.05.2007   13:25:30.000   1178299530   package   ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
04.05.2007   13:25:30.000   1178299530   package   ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
04.05.2007   13:25:30.000   1178299530   general   InvalidateCurrent: invalidated server 'Download40 AVAST server' from 'main'
04.05.2007   13:25:30.000   1178299530   general   SelectCurrent: unable to find any suitable server in 'main'
04.05.2007   13:25:30.000   1178299530   internet   tried 1 servers to get file 'servers.def', but failed (0x20000004)
04.05.2007   13:25:30.000   1178299530   file   GetNewerStampedFile:GetFileWithRetry failed: C:\WINDOWS\TEMP\_av_proI.tm~a03520\onefile, servers.def, error: 0x20000004
04.05.2007   13:25:30.000   1178299530   package   Tried to download servers.def but failed with error 0x20000004.
04.05.2007   13:25:30.000   1178299530   general   Err:Cannot connect to download40.avast.com (70.87.106.114:1080).
04.05.2007   13:25:30.000   1178299530   package   Transferred files: 0
04.05.2007   13:25:30.000   1178299530   package   Transferred bytes: 0
04.05.2007   13:25:30.000   1178299530   package   Transfer time: 0 ms
04.05.2007   13:25:30.000   1178299530   file   NeedReboot=false
04.05.2007   13:25:30.000   1178299530   general   Return code: 0x20000004 [Cannot connect to download40.avast.com (70.87.106.114:1080).]
04.05.2007   13:25:30.000   1178299530   general   Stopped: 04.05.2007, 13:25:30


04.05.2007   13:25:30.000   1178299530   general   Started: 04.05.2007, 13:25:30
04.05.2007   13:25:30.000   1178299530   general   Running setup_av_pro-3e9 (1001)
04.05.2007   13:25:30.000   1178299530   system   Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
04.05.2007   13:25:30.000   1178299530   system   Computer WinName: MIDNIGHTMOON
04.05.2007   13:25:30.000   1178299530   system   Windows Net User: SYSTEM
04.05.2007   13:25:30.000   1178299530   general   Cmdline: /stopstat /verysilent /noreboot 
04.05.2007   13:25:30.000   1178299530   general   Operation set to INST_OP_[16]
04.05.2007   13:25:30.000   1178299530   general   Old version: 3da (986)
04.05.2007   13:25:30.000   1178299530   general   SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
04.05.2007   13:25:30.000   1178299530   internet   SYNCER: Type: SOCKS proxy (rfc1928,1929)
04.05.2007   13:25:30.000   1178299530   internet   SYNCER: Auth: no authentication
04.05.2007   13:25:30.000   1178299530   package   Part prg_av_pro-3e9 is installed
04.05.2007   13:25:30.000   1178299530   package   Part vps-73801 is installed
04.05.2007   13:25:30.000   1178299530   package   Part news-4b is installed
04.05.2007   13:25:30.000   1178299530   package   Part setup_av_pro-3e9 is installed
04.05.2007   13:25:30.000   1178299530   package   Part jrog-3 is installed
04.05.2007   13:25:30.000   1178299530   general   Old version: 3da (986)
04.05.2007   13:25:30.000   1178299530   package   Transferred files: 0
04.05.2007   13:25:30.000   1178299530   package   Transferred bytes: 0
04.05.2007   13:25:30.000   1178299530   package   Transfer time: 0 ms
04.05.2007   13:25:30.000   1178299530   file   NeedReboot=false
04.05.2007   13:25:30.000   1178299530   general   Return code: 0x20000001 [Nothing done]
04.05.2007   13:25:30.000   1178299530   general   Stopped: 04.05.2007, 13:25:30


04.05.2007   13:39:56.000   1178300396   general   Started: 04.05.2007, 13:39:56
04.05.2007   13:39:56.000   1178300396   general   Running setup_av_pro-3e9 (1001)
04.05.2007   13:39:56.000   1178300396   system   Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
04.05.2007   13:39:56.000   1178300396   system   Computer WinName: MIDNIGHTMOON
04.05.2007   13:39:56.000   1178300396   system   Windows Net User: MIDNIGHTMOON\LeAnna
04.05.2007   13:39:56.000   1178300396   general   Cmdline: /showsummary /silent /noreboot 
04.05.2007   13:39:56.000   1178300396   general   Operation set to INST_OP_[17]
04.05.2007   13:39:56.000   1178300396   general   Old version: 3da (986)
04.05.2007   13:39:57.000   1178300397   general   SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
04.05.2007   13:39:57.000   1178300397   internet   SYNCER: Type: SOCKS proxy (rfc1928,1929)
04.05.2007   13:39:57.000   1178300397   internet   SYNCER: Auth: no authentication
04.05.2007   13:39:57.000   1178300397   package   Part prg_av_pro-3e9 is installed
04.05.2007   13:39:57.000   1178300397   package   Part vps-73801 is installed
04.05.2007   13:39:57.000   1178300397   package   Part news-4b is installed
04.05.2007   13:39:57.000   1178300397   package   Part setup_av_pro-3e9 is installed
04.05.2007   13:39:57.000   1178300397   package   Part jrog-3 is installed
04.05.2007   13:39:57.000   1178300397   general   Old version: 3da (986)
04.05.2007   13:40:12.000   1178300412   package   Transferred files: 0
04.05.2007   13:40:12.000   1178300412   package   Transferred bytes: 0
04.05.2007   13:40:12.000   1178300412   package   Transfer time: 0 ms
04.05.2007   13:40:12.000   1178300412   file   NeedReboot=false
04.05.2007   13:40:12.000   1178300412   general   Return code: 0x20000001 [Nothing done]
04.05.2007   13:40:12.000   1178300412   general   Stopped: 04.05.2007, 13:40:12
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Offline Lisandro

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Re: Cannot connect to server error.
« Reply #5 on: May 04, 2007, 11:03:27 PM »
Quote from: CrescentRoses on May 04, 2007, 07:44:02 PM
04.05.2007   13:25:23.000   1178299523   internet   SYNCER: Type: SOCKS proxy (rfc1928,1929)
Are you using a proxy? Did you configurate it into avast settings?
Program settings > Update (Connections) > Proxy
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CrescentRoses

  • Guest
Re: Cannot connect to server error.
« Reply #6 on: May 05, 2007, 01:17:25 AM »
Yeah, I kept switching the setting in the Update (Connections) settings and nothing would work. I think that was the setting I left off on.

I do remember changing my settings to try and get BitTorrent to work. Something about IP addresses. Avast still worked even after that. It just all of a sudden would not connect on me and kept giving me errors ~.~. I hate computers.
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Offline Lisandro

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Re: Cannot connect to server error.
« Reply #7 on: May 05, 2007, 01:19:31 AM »
Quote from: CrescentRoses on May 05, 2007, 01:17:25 AM
Yeah, I kept switching the setting in the Update (Connections) settings and nothing would work. I think that was the setting I left off on.
Make sure your browser is not set to "Work Offline" (this option is generally in the File menu).
If it doesn't help, try switching from "Auto-detect" to "No proxy" (I'm assuming you're not connecting to the Internet via proxy).
You can run proxycfg -d in a DOS window to make your computer connect direct, without proxy. You can run proxycfg -h for help.
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CrescentRoses

  • Guest
Re: Cannot connect to server error.
« Reply #8 on: May 05, 2007, 03:49:38 AM »
It says "Direct access <no proxy server>". I suppose that means I can connect without a proxy. Do you think uninstalling and reinstalling would work?
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Offline Lisandro

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Re: Cannot connect to server error.
« Reply #9 on: May 05, 2007, 01:39:41 PM »
Quote from: CrescentRoses on May 05, 2007, 03:49:38 AM
Do you think uninstalling and reinstalling would work?
It's a good tentative. Please, follow:
1. Uninstall avast from Control Panel first.
2. Boot.
3. Use Avast Uninstall for complete uninstallation.
4. Boot.
5. Install again.
6. Boot.
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CrescentRoses

  • Guest
Re: Cannot connect to server error.
« Reply #10 on: May 06, 2007, 07:07:57 AM »
Yeah, so it didn't work. I uninstalled, reinstalled, forgot to right down my license key for which I bought a 3 year subscription for, and it still will not update. This is getting ridiculous. Any suggestions?
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Offline chocholo

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Re: Cannot connect to server error.
« Reply #11 on: May 06, 2007, 09:30:38 AM »
Please check avast! settings, that proxy is disabled there, because lines
Code: [Select]
SYNCER: Type: SOCKS proxy (rfc1928,1929)
SYNCER: Auth: no authentication
shows that avast! is configured to use SOCKS proxy access.

Then please post last ~50 lines of your setup.log.

Thanks.
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CrescentRoses

  • Guest
Re: Cannot connect to server error.
« Reply #12 on: May 06, 2007, 05:41:27 PM »
06.05.2007   11:14:22.000   1178464462   general   SelectCurrent: selected server 'Download43 AVAST server' from 'main'
06.05.2007   11:14:22.000   1178464462   package   GetPackages - set proxy for inet
06.05.2007   11:14:22.000   1178464462   internet   SYNCER: Type: use IE settings
06.05.2007   11:14:22.000   1178464462   internet   SYNCER: Auth: another authentication, use WinInet
06.05.2007   11:14:24.000   1178464464   general   InvalidateCurrent: invalidated server 'Download43 AVAST server' from 'main'
06.05.2007   11:14:24.000   1178464464   general   SelectCurrent: selected server 'Download13 AVAST server' from 'main'
06.05.2007   11:14:24.000   1178464464   package   GetPackages - set proxy for inet
06.05.2007   11:14:24.000   1178464464   internet   SYNCER: Type: use IE settings
06.05.2007   11:14:24.000   1178464464   internet   SYNCER: Auth: another authentication, use WinInet
06.05.2007   11:14:26.000   1178464466   general   InvalidateCurrent: invalidated server 'Download13 AVAST server' from 'main'
06.05.2007   11:14:26.000   1178464466   general   SelectCurrent: selected server 'Download12 AVAST server' from 'main'
06.05.2007   11:14:26.000   1178464466   package   GetPackages - set proxy for inet
06.05.2007   11:14:26.000   1178464466   internet   SYNCER: Type: use IE settings
06.05.2007   11:14:26.000   1178464466   internet   SYNCER: Auth: another authentication, use WinInet
06.05.2007   11:14:28.000   1178464468   general   InvalidateCurrent: invalidated server 'Download12 AVAST server' from 'main'
06.05.2007   11:14:28.000   1178464468   general   SelectCurrent: selected server 'Download2 AVAST server' from 'main'
06.05.2007   11:14:28.000   1178464468   package   GetPackages - set proxy for inet
06.05.2007   11:14:28.000   1178464468   internet   SYNCER: Type: use IE settings
06.05.2007   11:14:28.000   1178464468   internet   SYNCER: Auth: another authentication, use WinInet
06.05.2007   11:14:30.000   1178464470   general   InvalidateCurrent: invalidated server 'Download2 AVAST server' from 'main'
06.05.2007   11:14:30.000   1178464470   general   SelectCurrent: selected server 'Download93 AVAST server' from 'main'
06.05.2007   11:14:30.000   1178464470   package   GetPackages - set proxy for inet
06.05.2007   11:14:30.000   1178464470   internet   SYNCER: Type: use IE settings
06.05.2007   11:14:30.000   1178464470   internet   SYNCER: Auth: another authentication, use WinInet
06.05.2007   11:14:32.000   1178464472   general   InvalidateCurrent: invalidated server 'Download93 AVAST server' from 'main'
06.05.2007   11:14:32.000   1178464472   general   SelectCurrent: selected server 'Download47 AVAST server' from 'main'
06.05.2007   11:14:32.000   1178464472   package   GetPackages - set proxy for inet
06.05.2007   11:14:32.000   1178464472   internet   SYNCER: Type: use IE settings
06.05.2007   11:14:32.000   1178464472   internet   SYNCER: Auth: another authentication, use WinInet
06.05.2007   11:14:34.000   1178464474   general   InvalidateCurrent: invalidated server 'Download47 AVAST server' from 'main'
06.05.2007   11:14:34.000   1178464474   general   SelectCurrent: selected server 'Download200 AVAST server' from 'main'
06.05.2007   11:14:34.000   1178464474   package   GetPackages - set proxy for inet
06.05.2007   11:14:34.000   1178464474   internet   SYNCER: Type: use IE settings
06.05.2007   11:14:34.000   1178464474   internet   SYNCER: Auth: another authentication, use WinInet
06.05.2007   11:14:36.000   1178464476   general   InvalidateCurrent: invalidated server 'Download200 AVAST server' from 'main'
06.05.2007   11:14:36.000   1178464476   general   SelectCurrent: unable to find any suitable server in 'main'
06.05.2007   11:14:36.000   1178464476   internet   tried 125 servers to get file 'servers.def.vpu', but failed (0x000004C7)
06.05.2007   11:14:36.000   1178464476   file   GetNewerStampedFile:GetFileWithRetry failed: C:\DOCUME~1\LeAnna\LOCALS~1\Temp\_av_proI.tm~a00664\onefile, servers.def.vpu, error: 0x000004C7
06.05.2007   11:14:36.000   1178464476   package   Download servers.def, servers.def.vpu failed with error 0x20000011.
06.05.2007   11:14:36.000   1178464476   general   InvalidateCurrent: invalidated server 'Download200 AVAST server' from 'main'
06.05.2007   11:14:36.000   1178464476   general   SelectCurrent: unable to find any suitable server in 'main'
06.05.2007   11:14:36.000   1178464476   internet   tried 1 servers to get file 'servers.def', but failed (0x000004C7)
06.05.2007   11:14:36.000   1178464476   file   GetNewerStampedFile:GetFileWithRetry failed: C:\DOCUME~1\LeAnna\LOCALS~1\Temp\_av_proI.tm~a00664\onefile, servers.def, error: 0x000004C7
06.05.2007   11:14:36.000   1178464476   package   Tried to download servers.def but failed with error 0x000004C7.
06.05.2007   11:14:36.000   1178464476   package   Transferred files: 0
06.05.2007   11:14:36.000   1178464476   package   Transferred bytes: 0
06.05.2007   11:14:36.000   1178464476   package   Transfer time: 0 ms
06.05.2007   11:14:36.000   1178464476   file   NeedReboot=false
06.05.2007   11:14:36.000   1178464476   general   Return code: 0x000004C7 [The operation was canceled by the user.]
06.05.2007   11:14:36.000   1178464476   general   Stopped: 06.05.2007, 11:14:36


That's what it is after I reinstalled it. My connections say I'm auto-detecting the connection.
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Offline alanrf

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Re: Cannot connect to server error.
« Reply #13 on: May 07, 2007, 05:18:28 AM »
Quote
I don't have my firewalls on right now and it still won't let me through.

Can I ask you to explain this comment a little further please?

Which Firewall?

How is made to be "not on right now"?

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CrescentRoses

  • Guest
Re: Cannot connect to server error.
« Reply #14 on: May 08, 2007, 01:38:51 AM »
I'm not sure about a continuous firewall. I know that's what you were talking about, but I don't know where I would configure it or how. I have ZoneAlarm and Windows Defender, they have a firewall option, and both have options to be turned off and I have them off now in case that's the problem with avast. Does that answer your question? If it doesn't, I don't know how to explain it better.

I keep getting this error:

Information about current update:
Last encountered error: Cannot connect to download203.avast.com (75.126.120.197:80).

Total time: 4:36
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