We need more information on your friends system because avast is relatively light on system resources when compared to other AVs.
What is the CPU, RAM, OS of his system ?
What other security based software does he have that might have an effect, e.g. Spybot S&D (TeaTimer), AdAware (AdWatch), SpySweeper, Spyware Doctor (StartUpGuard or OnGuard), PrevX, WinPatrol, ProcessGuard, etc. ?
Have (or did) he another AV installed in this system, if so what was it and how did you get rid of it ?
What is the sensitivity of Standard Shield, Normal is the default and usually provides a good balance between performance and protection ?