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Author Topic: help  (Read 2647 times)

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tracydk

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help
« on: August 19, 2007, 08:39:45 AM »
hello,
Why alwil processing speed of the virus reported so slowly? But no reply?
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Offline Tarq57

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Re: help
« Reply #1 on: August 19, 2007, 11:41:17 AM »
When and how did you report it?
They can be a bit slow to update reported viruses sometimes. The focus is "In the wild" virus, I've read, others take a lower priority.
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Offline DavidR

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Re: help
« Reply #2 on: August 19, 2007, 02:30:59 PM »
It would probably have been better to post this along with your original Topic, as that brings it to the top of the list 'bump' again which should also draw attention to the original issue. It also reminds us of what the problem was, keeping all information about this 'together.'

We asked a number of questions in the Topic but you never replied.

http://forum.avast.com/index.php?topic=29560.0

Alwil will normally only contact you if they require any more information.
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Offline Lisandro

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Re: help
« Reply #3 on: August 19, 2007, 03:06:29 PM »
There is not an automatic answer policy. Only when needed as David said.
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