Author Topic: Antivirus Installation Completed with Errors  (Read 1057 times)

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Offline Saltech

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Antivirus Installation Completed with Errors
« on: October 21, 2021, 09:07:25 PM »
Today, when I went to install the "Avast Busines agent setup", the "Business Agent" and "Premium Remote Control" portions installed fine, but "Antivirus" did not install.

I made sure that any previous anti-virus was uninstalled (Macaffee), and ran the installer. Both machines that I installed it on had this problem, they were identical DELL XPS computers running Windows 10 Pro.

« Last Edit: October 21, 2021, 09:22:53 PM by Saltech »

Offline Saltech

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Re: Antivirus Installation Completed with Errors
« Reply #1 on: October 21, 2021, 09:18:17 PM »
I also went to Macafee's website and downloaded their uninstaller tool and restarted the computer, but I get the same result.

Offline Saltech

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Re: Antivirus Installation Completed with Errors
« Reply #2 on: October 22, 2021, 12:23:19 AM »
I broke down and downloaded the offline installer for the software, and that seems to have installed just fine. Somehow only the antivirus component is being blocked.

Any thoughts?

Offline LongwoodEng

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Re: Antivirus Installation Completed with Errors
« Reply #3 on: November 11, 2021, 12:49:59 PM »
We have had a few issues with the both installers. Most recently, the desktop icon and notification are icons do not show up.

Also, where is the installer download within the Avast Business portal these days? I can't find it anywhere.

Offline Infratech Solutions

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Re: Antivirus Installation Completed with Errors
« Reply #4 on: November 11, 2021, 01:02:51 PM »
Are you using an updated (21.9) installer?

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Also, where is the installer download within the Avast Business portal these days? I can't find it anywhere.

You can see the "+ Device" button on the upper right corner of the Devices widget on the dashboard or on the upper right corner of the Devices Page.

Offline LongwoodEng

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Re: Antivirus Installation Completed with Errors
« Reply #5 on: November 12, 2021, 01:40:16 PM »
Yes, eventually I spotted the "+" in the corner and tried the latest installer.

It seemed to fix one computer, but other one is still showing a partial install on the console. I can execute a virus scan whilst sitting at the machine, but all of the remote scan options are greyed out on the console. I'll keep trying. 

Thanks again, Stephen

Offline Infratech Solutions

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Re: Antivirus Installation Completed with Errors
« Reply #6 on: November 12, 2021, 01:56:40 PM »
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but other one is still showing a partial install on the console

Uninstall Avast on the device using Avast Clear (https://files.avast.com/iavs9x/avastclear.exe)
If the device is on the Hub, delete the device on Hub.
Install Avast on the device with an updated installer.