Author Topic: Unable to connect to device  (Read 2381 times)

0 Members and 1 Guest are viewing this topic.

Offline Kiwiman

  • Newbie
  • *
  • Posts: 5
Unable to connect to device
« on: October 30, 2021, 10:40:17 AM »
When I try to locate my device via the website My Account, or mark as lost etc, I receive a message 'Unable to connect to device'. I have Avast mobile security on my mobile phone, with location turned on. Any idea how I can connect to the phone?

Offline r@vast

  • Avast team
  • Massive Poster
  • *
  • Posts: 2760
Re: Unable to connect to device
« Reply #1 on: November 01, 2021, 01:31:33 PM »

Please make sure that you have a working internet connection on your mobile phone. Please also see this guide