Chest File Error

[Thayne]

I keep getting the following when starting avast!

Initialization of Chest files

Action was completed with errors!

Program cannot use Chest client: (null)
--->Description: Virus chest server is not running. RPC communication failed.

Initialization of Chest files
------------------------------------------------------------------------------------------
Program will try to load all Chest files from the following server: (null)
------------------------------------------------------------------------------------------
Action was completed with errors!

Any help would be very much appreciated!

[Lisandro]

Wellcome... we need to know more to help you...

Did you try to repair your avast installation (Control Panel > Add/Remove programs)?

Do you have (or had in the past) any other antivirus installed in your system?

Which is your operational system?

[lisayoung3355]

This is my first time to visit any forum.  I'm not sure of the protocol.  Can I post a query here because I'm writing about the exact same error message?
If not I apologize and will open a new topic.  Please advise,
Lisa

[lisayoung3355]

My operating system is windows XP, I was running norton antivirus but disabled it and I still get error message.  I uninstalled and using revouninstaller and reinstalled Avast home 4.7 and get same message.

[DavidR]

Norton can be a real pig to remove it gets its hooks deeply into the system and I think even a tool like revouninstaller would have difficulty removing remnants.

A link worth looking at, which is a program removal tool that can remove the remnants of a number of different Norton Programs:
Removing your Norton program using SymNRT

[lisayoung3355]

So you think all I need to do is really uninstall Norton and it will fix the Virus Chest error message?

[Lisandro]

So you think all I need to do is really uninstall Norton and it will fix the Virus Chest error message?

I think so...

[DavidR]

So you think all I need to do is really uninstall Norton and it will fix the Virus Chest error message?

I think so too, it does appear to have resolved this problem in the past.