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Author Topic: 100% Disk Error  (Read 1791 times)

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Offline senseirafael

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100% Disk Error
« on: November 17, 2021, 08:44:36 PM »
Hi,

For months I have been having a 100% Disk usage on startup. I searched all the internet and tried every fix I could find to no avail. Not being able to cope with it anymore I went to Microsoft Forums and asked for help. They pointed me to completely remove Avast from the system. I was using Avast Premium/Cleaner/VPN/Driver Updater. Reluctant I did as asked to see if it would solve the issue. It did. Now I don't know what to do. I don't want to abandon Avast, I like it, and have it in more than one pc, besides I paid good money for it, but if I can't use it or have to deal with the 100% disk usage error on startup than I think I need a refund. I can't wait 30-40 minutes to use my pc every time I turn it on for it to normalize.

How should I proceed?
Any help would be appreciated.

Here is the link for the microsoft post: https://answers.microsoft.com/en-us/windows/forum/all/100-disk-error/13d4e47b-65cc-427d-b302-e61e86750abe

Thanks in advance.
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Offline DavidR

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Re: 100% Disk Error
« Reply #1 on: November 17, 2021, 09:36:36 PM »
I have tried to attract some Avast Team attention to your topic.
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Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline senseirafael

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Re: 100% Disk Error
« Reply #2 on: November 17, 2021, 10:53:45 PM »
I appreciate.
Thank you so much.
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Offline DavidR

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Re: 100% Disk Error
« Reply #3 on: November 18, 2021, 12:18:16 AM »
You're welcome hopefully it has the desired effect.
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Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline kolar

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Re: 100% Disk Error
« Reply #4 on: November 18, 2021, 01:43:18 PM »
Hi senseirafael,

could you please send us a performance recording of this situation? You can do it via Avast Antivirus UI Menu->Settings->Troubleshooting->Open Recorder->Start Recording. If you attach your e-mail there and then let me know you send the recording, I can analyze it and contact you with further information.
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Offline senseirafael

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Re: 100% Disk Error
« Reply #5 on: November 18, 2021, 02:38:02 PM »
I am not sure how. The situation escalated a lot.

I already uninstalled avast. So I cant access  the UI. I would gladly install it again, but I don't know the key. I don't know what email is associated with my avast products, and apparently I don't have an avast account, since none of my email are recognized. Also the email I think it may be associated with it I long lost access to. I do have all avast products installed on my SSD, but trying to solve the 100% error I ended up with a bigger issue and now I can't boot the SSD. I can access it through windows explorer on my HD, but I don't know if there is a file there where I can copy the keys.

I was about to create another topic to ask support to help me retrieve my keys/account when I saw your reply.

I do still own the same credit card where the products subscription are linked to.

I really don't know how to proceed.

I would appreciate any help.
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Offline r@vast

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Re: 100% Disk Error
« Reply #6 on: November 18, 2021, 05:13:22 PM »
Quote from: senseirafael on November 18, 2021, 02:38:02 PM

I was about to create another topic to ask support to help me retrieve my keys/account when I saw your reply.

I do still own the same credit card where the products subscription are linked to.

I really don't know how to proceed.

I would appreciate any help.

Hi,

Please contact Avast Support via https://support.avast.com/en-ww/contact/sales_other_general
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