Author Topic: Bank Mode closes.  (Read 794 times)

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Offline billygoat319

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Bank Mode closes.
« on: December 02, 2021, 07:46:38 AM »
Hi
Was doing a prepaid recharge using Avast Secure Browser in (Bank Mode ). Allowed all information to be entered,but when I clicked recharge, the browser just closed.

Checked bank account nothing taken out,so sounds like it didnt work.

Must say hopefully no sensative information was leaked.


Offline Asyn

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Re: Bank Mode closes.
« Reply #1 on: December 02, 2021, 08:59:09 AM »
Please post your Diagnostic Information. You can get it by visiting this link: secure://settings/diagnosticInfo
For problems with Bank Mode, also attach szb.log which is located here: C:\ProgramData\AVAST Software\Avast\log
Win 8.1 [x64] - Avast PremSec 22.1.6886.IBC [UI.688] - EEK - Firefox ESR 91.5 [NS/uBO/PB] - TB 91.5.0
Avast-Tools: Secure Browser 97.1 - Cleanup 21.4 - SecureLine 5.15 - Driver Updater 21.4 - CCleaner 5.88
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline billygoat319

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Re: Bank Mode closes.
« Reply #2 on: December 02, 2021, 11:10:58 AM »
Please post your Diagnostic Information. You can get it by visiting this link: secure://settings/diagnosticInfo
For problems with Bank Mode, also attach szb.log which is located here: C:\ProgramData\AVAST Software\Avast\log

Thanks Asyn
Will not allow me to  Attach szb.log says to large.


VDiagnostic Information
executable_path=C:\Program Files (x86)\AVAST Software\Browser\Application\AvastBrowser.exe
profile_path=C:\Users\pcrof\AppData\Local\AVAST Software\Browser\User Data\Default
os_version=Windows 10 v21H2 (x64)
av_engines=Avast Antivirus, AMSI - Avast IAntimalwareProvider implementation
active_av_engine=Avast Antivirus
av_version=21.10.2498
urlscanner_version=1.9.0.367
mimic_version=v0.1.17-46c12c3
host_prefix=
browser_version=96.0.13177.56 (Official Build (64-bit))
cgid=100
cid=9998
uid=e6a31ae4af0145e2962381c60d7e0062

Channel: stable
OS language: en-us
Browser language: en-US
Search Engine URL: https://www.google.com/search?client={google:client}&q={searchTerms}&{google:originalQueryForSuggestion}{google:assistedQueryStats}ie={inputEncoding}
Omaha version: 1.8.1065.0

Enabled extensions:
ahfgeienlihckogmohjhadlkjgocpleb : Web Store : 0.2
dmfdacibleoapmpfdgonigdfinmekhgp : Avast SecureLine VPN : 1.5.1.839
ekmkelgimdicdgkflkakgmjcghgpdnji : Messaging : 1.10.0.329
kmendfapggjehodndflmmgagdbamhnfd : CryptoTokenExtension : 0.9.74
lhnnoklckomcfdlknmjaenoodlpfdclc : Avast Bank Mode : 1.3.0.52
mecokbmnofclapimmlnfegiohceoaocc : Avast Performance Manager : 1.2.220
mhjfbmdgcfjbbpaeojofohoefgiehjai : Chrome PDF Viewer : 1
nkeimhogjdpnpccoofpliimaahmaaome : Google Hangouts : 1.3.16
nmebbcjdbhgggcgohlnlgadkmjiedfbc : Avast Hack Check : 1.2.341
ooeobdingfeedklanlfcjhffgennflke : Avast Adblock : 2.7.164

Disabled extensions:
beghmmhchncjignfbfnemngnlnjdmbcb : Avast Anti-Fingerprinting : 2.5.181
kdhipfbocahipinepiahppeionfbahlg : Avast Video Downloader : 2.5.151
kmediagceboldddnnajkcochbkfkedel : Avast Anti-Tracking : 1.23.0.675
« Last Edit: December 02, 2021, 11:13:56 AM by billygoat319 »

Offline BHA

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Re: Bank Mode closes.
« Reply #3 on: December 05, 2021, 07:51:48 PM »
I have the same problem with inputting any credit card info.  Not in Bank Mode.  I enter the data then when I hit submit, the browser closes without completing the purchase.  I need to open a different browser in order to purchase anything.

Sounds like the same problem only mine isn't using the Bank Mode.

Offline Milos

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Re: Bank Mode closes.
« Reply #4 on: December 06, 2021, 12:32:33 PM »
Hello,
thank you for reporting the issue. Our dev team confirmed that it will be fixed soon as a hotfix.

Best,
Milos

Offline billygoat319

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Re: Bank Mode closes.
« Reply #5 on: December 06, 2021, 12:44:53 PM »
Hello,
thank you for reporting the issue. Our dev team confirmed that it will be fixed soon as a hotfix.

Best,
Milos

Thanks  :)

Very much appreciated

Offline BHA

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Re: Bank Mode closes.
« Reply #6 on: December 15, 2021, 12:44:45 AM »
While you're at it, could you also look into why it doesn't work on the Red Robin website.  It use to work fine before the update where the credit card entry problem started.