Unable to move infected files

[upspex]

Hi guys, following a thorough scan I have about two dozen SVI win32 files that are infected. Whatever I try to do with these files I get a message saying 2an error occured while trying to process........blah blah. Unable to move to chest, unable to delete.
Any ideas?

[Lisandro]

Are you using Windows XP?
Can you schedule a boot-time scanning?
Start avast! > Right click the skin > Schedule a boot-time scanning.
Select for scanning archives.
Boot.
If infected files are found, it's safer to send them to Chest instead of deleting them.
This way you can further analysis them.

[DavidR]

What is the infected file name, where was it found, give some examples, e.g. (Malware name, C:\windows\system32\infected-file-name.xxx) ? 
Check the avast! Log Viewer (right click the avast 'a' icon), Warning section, this contains information on all avast detections.

[cyberspace]

please help me i have Avast pro and i'm experiencing a macro virus infection but it coundnt detect and wasnt able to delete or move to chest , please why is this happening ? kindly help thanks so much

[cyberspace]

please sir Tech sir Davidr help me please, will b w8ing thanks much

[DavidR]

How do you know this is a macro virus infection, if avast doesn't detect it, what did ?

Obviously if avast couldn't detect it then it couldn't send it to delete or move to the chest, etc., so that doesn't make complete sense. I appreciate it is difficult to explain but there has to be more information of exactly what is happening. If avast does detect it but can't move or delete it why, e.g. what errors/reason is given ?

If you haven't already got this software (freeware), download, install, update and run it, preferably in safe mode and report the findings (it should product a log file).
1. SUPERantispyware On-Demand only in free version.
2. MalwareBytes Anti-Malware, On-Demand only in free version http://download.bleepingcomputer.com/malwarebytes/mbam-setup.exe, right click on the link and select Save As or Save File (As depending on your browser), save it to a location where you can find it easily later.