Author Topic: avast one issues - Smart scan blank screen spinning icon. PC speedup say restar  (Read 1285 times)

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Offline webnasty

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  • Posts: 2
21.11.2500 (build 21.11.6809.528)
Just upgraded from free (run fine for years) to Avast one. 
1) Clicking smart scan shows blank smart scan window wits a spinning blue circle in the middle.   Then does nothing for hours.
2) a targeted scan works fine.
3) pc speedup - says something went wrong - restart computer.   
4) ive restarted my computer 7 times this morning since installing Avast one.   Not fixing these 2 issues.

Offline webnasty

  • Newbie
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  • Posts: 2
Did the repair option,  also checked for an update ( which it did find an updated after i installed just today). 
Symptoms still same.

Offline r@vast

  • Avast team
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  • Posts: 2760
Hi,

Please use the Avast Uninstall Utility (https://support.avast.com/en-ww/article/10/) to remove Avast and then re-install Avast One.