Author Topic: Registration expired and not getting a key  (Read 1771 times)

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Offline bulletbob

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Registration expired and not getting a key
« on: November 13, 2007, 04:01:49 AM »
 Hi
  My Avast key expired and I can't seem to get a new key sent to me. It lets me reregister fine but I never get an E-mail sent to me. I have tried it 6 or 7 times. Any ideas?

Offline Vladimyr

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Re: Registration expired and not getting a key
« Reply #1 on: November 13, 2007, 06:36:52 AM »
Hi bulletbob

Can't test myself because I've no need to register right now. Only have really elementary suggestions like:

Are you registering at the real Avast site  e.g. http://www.avast.com/eng/home-registration.php ? (Best to follow the link within the program - see screenshot)

Does your ISP filter POP or IMAP email for spam?
There is a way that seems right to a man,
       but in the end it leads to death
.” - Proverbs 16:25

Offline bulletbob

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Re: Registration expired and not getting a key
« Reply #2 on: November 13, 2007, 08:20:42 AM »
I am going to the right place. It lets me register and then says to wait for my E-Mail. My spam filters are turned off. I do kind of think it is an E-mail issue of some sort. It has always worked  in the past.
Thanks

Offline Lisandro

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Re: Registration expired and not getting a key
« Reply #3 on: November 13, 2007, 11:52:03 AM »
Can you check your email through webmail?
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Offline DavidR

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Re: Registration expired and not getting a key
« Reply #4 on: November 13, 2007, 03:31:55 PM »
<snip>
I do kind of think it is an E-mail issue of some sort. It has always worked  in the past.

I would say it is 'more' than likely to be a filter, you might have yours off, but your ISP as Vladimyr said might also operate a spam filter. Check if they do operate spam filtering and if so have them allow avast.com or if they need to be more specific, register @ avast.com (without the spaces).

Try using a different domain email address, if you haven't got one you could get a free Yahoo one, which has worked in the past to receive the registration key.
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Offline usagi

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Re: Registration expired and not getting a key
« Reply #5 on: November 13, 2007, 10:29:41 PM »
I had the same problem.
I used my email form portal web-site - not pop e-mail.

I solved it by changing the e-mail to my internet company e-mail (that i got form them, and using outlock - pop e-mail), then i got the e-mail with the new registration number.
« Last Edit: November 13, 2007, 10:52:01 PM by usagi »