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Author Topic: [SOLVED] Error1005  (Read 8916 times)

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Offline AJ

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[SOLVED] Error1005
« on: February 26, 2022, 12:24:33 AM »
Hello. I have error 1005 when I try to connect by avast one.
I don't if it conflicts with avast passwords... I have paid version for both and I d like to run both.
Please help
« Last Edit: March 06, 2022, 08:58:20 PM by AJ »
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Offline bob3160

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Re: Error1005
« Reply #1 on: February 26, 2022, 12:48:57 AM »
Are you sure that error code is from Avast?
A screenshot might be helpful. Thanks.
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Offline DavidR

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Re: Error1005
« Reply #2 on: February 26, 2022, 02:01:24 AM »
Well this error could be very common so it would be difficult to identify on just the number alone.

Quote from: Extract google search
Error 1005, Access Denied message. This means that the connection request that the client is sending to the server is being blocked by the server and the content is not being sent to the client.

So as bob suggests a screenshot of the error message and what you were doing at the time could help.
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Offline AJ

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Re: Error1005
« Reply #3 on: February 27, 2022, 10:57:14 AM »
Thanks.

Well... I am doing exactly what error description says.
I open avast one. Freshly installed. After a phone reboot. I go on the account section of the app. I try to login. It shows a processing animation, then error 1005 fail to connect.
It is right login and password. If I put wrong info, it instantly recognize wrong login.
I wonder if it's avast licensing having issue or if an old piece of Android parameter that had been set wrong for One by a previous Avast app installation.
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Offline r@vast

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Re: Error1005
« Reply #4 on: March 02, 2022, 08:59:06 PM »
Quote from: alexandreJ on February 27, 2022, 10:57:14 AM
Thanks.

Well... I am doing exactly what error description says.
I open avast one. Freshly installed. After a phone reboot. I go on the account section of the app. I try to login. It shows a processing animation, then error 1005 fail to connect.
It is right login and password. If I put wrong info, it instantly recognize wrong login.
I wonder if it's avast licensing having issue or if an old piece of Android parameter that had been set wrong for One by a previous Avast app installation.

Hi,

There should not be any conflict with other apps. You can try to re-instal the app. https://support.avast.com/article/4/?option=mobile#idt_220
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Offline AJ

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Re: Error1005
« Reply #5 on: March 06, 2022, 03:07:05 PM »
Thank you everyone for helping me.
Nethertheless it didn't work. I am contacting support
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Offline AJ

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Re: Error1005
« Reply #6 on: March 06, 2022, 08:57:48 PM »
Support helped very well.

I had to uninstall all Avast apps (I had not One only). Doing so, it removed "Apps Data Sync" account (Android parameters - accounts).
Then I could install and activate Avast One.
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Offline DavidR

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Re: [SOLVED] Error1005
« Reply #7 on: March 06, 2022, 09:00:11 PM »
Quote from: AJ on March 06, 2022, 08:57:48 PM
Support helped very well.

I had to uninstall all Avast apps (I had not One only). Doing so, it removed "Apps Data Sync" account (Android parameters - accounts).
Then I could install and activate Avast One.

Thanks for taking the time to post your resolution.
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