Author Topic: AVAST One VPN slow / timeout  (Read 1392 times)

0 Members and 1 Guest are viewing this topic.

Offline laura wi

  • Newbie
  • *
  • Posts: 2
AVAST One VPN slow / timeout
« on: March 17, 2022, 07:29:06 PM »
Hi,

we just brought AVAST One Family a few days ago. Everytime we start the VPN (fastest / nearest location) or when it is started automatically, the webpages load foreaver or timeout. As soon as VPN is switched off, the pages load instantly.

We tried this on two different Windows 10 notebooks.

I did not find any VPN Settings (except for the location). Is there anything I can do to fix this?

Thank you in advance.
Laura

Offline r@vast

  • Avast team
  • Massive Poster
  • *
  • Posts: 2760
Re: AVAST One VPN slow / timeout
« Reply #1 on: March 18, 2022, 09:30:08 AM »
Hi,

If you are still experiencing this issue, please try a different VPN location or reboot your router. I take it the two Windows 10 notebooks were using the same network/ISP. If possible, try a different network/ISP (e.g. some place offering free WiFi).
If this does not help, please consider contacting Avast Support via https://support.avast.com/contact/paid

Offline laura wi

  • Newbie
  • *
  • Posts: 2
Re: AVAST One VPN slow / timeout
« Reply #2 on: March 21, 2022, 08:09:10 PM »
Hi,

thank you very much for your answer. Rebooting the router seems to have solved the problem.
Thank you very much again  ;D
I feel a bit stupid for not thinking of this solution myself.


Offline r@vast

  • Avast team
  • Massive Poster
  • *
  • Posts: 2760
Re: AVAST One VPN slow / timeout
« Reply #3 on: March 22, 2022, 08:57:37 AM »
Hi,

thank you very much for your answer. Rebooting the router seems to have solved the problem.
Thank you very much again  ;D
I feel a bit stupid for not thinking of this solution myself.

Hi,

Thank you for the update.