Quarantine not updating with new files

[khankins27]

Everytime I have a program that is blocked due to a false positive or even legit files that maybe infected, I can not see them displayed in the quarantine. The latest stored files are from 2018 and I keep getting notifications X file was put into quarantine, yet there is no way to check where that file is located or what Avast actually found.
I've tried reinstalling/repairing Avast and nothing allows the quarantine screen to update with recent files.

[DavidR]

You say you can't find them in quarantine, are you checking for them:
Do you enter the quarantine from the Avast User Interface/right click menu (see attached image)?
Or are you looking in the location via Windows Explorer ?

A screenshot of the alert would be helpful, if you can attach one to your reply.

[khankins27]

I am looking at them within Avast.
I get a warning that looks something like this
https://imgur.com/a/FQ3vpEE

Though checking the actual chest, there is nothing updated since 2019
https://imgur.com/a8jUznU

(Sorry, don't understand how to upload images directly)

[DavidR]

Under the reply text window is the "Attachments and other options" click to expand and attach images.

[r@vast]

Everytime I have a program that is blocked due to a false positive or even legit files that maybe infected, I can not see them displayed in the quarantine. The latest stored files are from 2018 and I keep getting notifications X file was put into quarantine, yet there is no way to check where that file is located or what Avast actually found.
I've tried reinstalling/repairing Avast and nothing allows the quarantine screen to update with recent files.

Hi,

Can you try to manually add a file to the Quarantine as a test? You can always remove it. https://support.avast.com/article/Use-Antivirus-Quarantine/

[khankins27]

@ R@vast
I was able to manually add a file and the file shows up

[r@vast]

@ R@vast
I was able to manually add a file and the file shows up

HI,

Can you provide a support file, please? https://support.avast.com/en-ww/article/Submit-support-file

[khankins27]

HI,

Can you provide a support file, please? https://support.avast.com/en-ww/article/Submit-support-file

I created a support file, File ID CXFWZ. Would you want me to upload the zip it created as well?

[DavidR]

HI,

Can you provide a support file, please? https://support.avast.com/en-ww/article/Submit-support-file

I created a support file, File ID CXFWZ. Would you want me to upload the zip it created as well?

I believe that would be automatically uploaded to Avast, they should be able to match the File ID that you have given. But you can wait for confirmation from r@vast, but since it is a weekend it might be a day or two before a reply to your question.