Author Topic: Avast Premier blocking Outlook e-mail since update.  (Read 2207 times)

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Offline IanMWalker

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Avast Premier blocking Outlook e-mail since update.
« on: June 02, 2022, 12:14:44 AM »
Greetings,

I have to disable my shields since the latest update else Outlook can't reach my POP3 servers.

It has been working for years.  I checked and Outlook is already in my Avast with its exceptions so I'm not sure what else to change.

Please advise.

Thank you.

Offline r@vast

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Re: Avast Premier blocking Outlook e-mail since update.
« Reply #1 on: June 02, 2022, 12:08:50 PM »
Hi,

So outlook emails get blocked even if you have Mail Shield disabled? And this is only for incoming emails? Which Avast version do you have (Menu> About)?
What error message to get in outlook? Please provide a screenshot. https://support.avast.com/en-ww/article/Create-screenshot

Offline IanMWalker

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Re: Avast Premier blocking Outlook e-mail since update.
« Reply #2 on: June 03, 2022, 01:10:40 AM »
No, I have to disable the mail shield to allow e-mails through.

This is new behaviour.

Cheers.

Offline Asyn

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Offline r@vast

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Re: Avast Premier blocking Outlook e-mail since update.
« Reply #4 on: June 06, 2022, 11:51:26 AM »
No, I have to disable the mail shield to allow e-mails through.

This is new behaviour.

Cheers.

Hi,

Can you provide a support file, please? https://support.avast.com/article/Submit-support-file

Offline IanMWalker

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Re: Avast Premier blocking Outlook e-mail since update.
« Reply #5 on: June 06, 2022, 11:27:30 PM »
No, I have to disable the mail shield to allow e-mails through.

This is new behaviour.

Cheers.

Hi,

Can you provide a support file, please? https://support.avast.com/article/Submit-support-file

Thank you.

I created ticket no. 15933115 and ran the tool.

Cheers.

Offline r@vast

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Re: Avast Premier blocking Outlook e-mail since update.
« Reply #6 on: June 07, 2022, 11:03:50 AM »
Hi,

Do you notice this issue when using a VPN? If so, could you enable Mail Shield and disable the VPN and test it, please?

Offline IanMWalker

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Re: Avast Premier blocking Outlook e-mail since update.
« Reply #7 on: June 09, 2022, 02:16:24 AM »
Hi,

Do you notice this issue when using a VPN? If so, could you enable Mail Shield and disable the VPN and test it, please?

With or without the VPN the issue persists.

Offline r@vast

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Re: Avast Premier blocking Outlook e-mail since update.
« Reply #8 on: June 09, 2022, 04:20:47 PM »
Hi,

Can you please disable IPv6 and let me know if that helps?

{From the Start menu, select Control Panel > Open Network and Sharing Center >
On the left, select Change adapter settings > Right-click the connection for which you want to disable IPv6, and select Properties.
Uncheck Internet Protocol Version 6 (TCP/IPv6) and click OK.}

Offline IanMWalker

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Re: Avast Premier blocking Outlook e-mail since update.
« Reply #9 on: June 09, 2022, 08:47:18 PM »
Hi,

Can you please disable IPv6 and let me know if that helps?

{From the Start menu, select Control Panel > Open Network and Sharing Center >
On the left, select Change adapter settings > Right-click the connection for which you want to disable IPv6, and select Properties.
Uncheck Internet Protocol Version 6 (TCP/IPv6) and click OK.}

That worked. :)

Thank you.

Offline r@vast

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Re: Avast Premier blocking Outlook e-mail since update.
« Reply #10 on: June 10, 2022, 07:26:40 AM »
Hi,

Can you please disable IPv6 and let me know if that helps?

{From the Start menu, select Control Panel > Open Network and Sharing Center >
On the left, select Change adapter settings > Right-click the connection for which you want to disable IPv6, and select Properties.
Uncheck Internet Protocol Version 6 (TCP/IPv6) and click OK.}

That worked. :)

Thank you.

Thank you for the update.