Author Topic: Avast driver updater and Clean up premium - installation issues  (Read 953 times)

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Offline Luc_67

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After installing them on surface pro 6 - Windows 11 I can't find them on my pc. I have downloaded the .exe files many times, tried installation again and again but there's no trace of them on my pc. Can you help plz.

Offline Stellarman

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Re: Avast driver updater and Clean up premium - installation issues
« Reply #1 on: August 30, 2022, 04:12:50 PM »
After installing them on surface pro 6 - Windows 11 I can't find them on my pc. I have downloaded the .exe files many times, tried installation again and again but there's no trace of them on my pc. Can you help plz.

Hello,

First of all let me sincerely apologize for all troubles associated with usage of our product.
This is not intentional behavior.

In order to be able to help you I would like to ask you to send the log files so we can investigate where the problem is.
You can simply send them by executing our Support Tool utility. For download and more intructions please visit this page: https://support.avast.com/en-ww/article/submit-support-file/#pc
Once it is done, please send me the "ticket number" into PM so we can the logs with your report on our server.

Thank you.