Author Topic: Latest update causing Windows Explorer to crash  (Read 549 times)

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Offline shane122

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Latest update causing Windows Explorer to crash
« on: November 22, 2022, 09:44:59 PM »
Since the updat on 19/11/22 if avast premium security is running it constanly causes windows explorer to crash giving me a black screen.  I restart explorere the scren returns to normal but as soon as I do anything that uses explorere it crashes again.  If I disable all avast shields explorer works fine.  I've tried repairing avast but it is still happening.

Any asistance in fixing this issue would be appreciated

Thanks

Offline jan.svoboda

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Re: Latest update causing Windows Explorer to crash
« Reply #1 on: November 28, 2022, 07:09:16 AM »
Since the updat on 19/11/22 if avast premium security is running it constanly causes windows explorer to crash giving me a black screen.  I restart explorere the scren returns to normal but as soon as I do anything that uses explorere it crashes again.  If I disable all avast shields explorer works fine.  I've tried repairing avast but it is still happening.

Any asistance in fixing this issue would be appreciated

Thanks

Hi shane122, could you please send us the support package and provide a support file ID. https://support.avast.com/en-ww/article/submit-support-file/

Thank you very much.