Author Topic: Virus definition update fails  (Read 720 times)

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Offline Andrew85

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Virus definition update fails
« on: December 04, 2022, 04:33:14 PM »
Hi.

I get a message saying I am unprotected. I check status and it says virus definitions are not u to date.  I click the button to install latest definitions but the updates fails with an error message.

See attachment for error message

Any suggestions how to fix this?

Offline DavidR

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Re: Virus definition update fails
« Reply #1 on: December 04, 2022, 10:07:42 PM »
Are you using a VPN and or Firewall other than Avast ?

Have you tried an Avast Repair ?
AvastUI > Menu > Settings > General > Troubleshooting > APP Repair - Restart after completion.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 23.9.6082 (build 23.9.8494.792) UI 1.0.781/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Andrew85

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Re: Virus definition update fails
« Reply #2 on: December 04, 2022, 11:20:03 PM »
I have MS firewall running in Win 10.

I tried a "repair" and then re-booted the PC and it is now working. (I did a repair previously but did not reboot and the issue persisted).

Thanks for the help. Much appreciated.

Offline DavidR

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Re: Virus definition update fails
« Reply #3 on: December 05, 2022, 12:13:56 AM »
You're welcome.

You should be good with the MS Firewall, it is what I use with the Avast Antivirus (free version).  I always do a custom install and don't sect the avast firewall.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 23.9.6082 (build 23.9.8494.792) UI 1.0.781/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security