Author Topic: How to get out of AVAST blacklist  (Read 1455 times)

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Offline iServices

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How to get out of AVAST blacklist
« on: December 06, 2022, 01:14:07 PM »
Good afternoon everyone

In July our server was hacked and one of the websites that fell victim was hxtps://xeirourgosthessaloniki.com/.

Now the website is clean but someone who has avast ιit gives them a warning message that the website is infected.

Could you please remove the website from your blacklist?

Thank you very much for your time
« Last Edit: January 03, 2023, 02:56:34 PM by Milos »

Online DavidR

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Re: How to get out of AVAST blacklist
« Reply #1 on: December 06, 2022, 04:15:05 PM »
No alert when I visited, see attached.

We get a little suspicious when a link given doesn't alert as is suggested, aka site promotion/spamming.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.12.6044 (build 22.12.7758.768) UI 1.0.741/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline iServices

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Re: How to get out of AVAST blacklist
« Reply #2 on: December 06, 2022, 04:40:59 PM »
No prommotion neither spam.

This is the picture that our client send us.
https://xeirourgosthessaloniki.com/wp-content/uploads/2022/12/avast_alert.png

Online DavidR

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Re: How to get out of AVAST blacklist
« Reply #3 on: December 06, 2022, 07:38:09 PM »
According to the image, this isn't related to the actual Avast antivirus program detections (hence why I didn't get an Avast alert), but most likely the browser security app (Avast Online Security) for Chrome.

Unfortunately I don't use the Chrome, nor do I use the Online Security App, so as an Avast User I'm very limited in what I can do.

I also can't see from the image what it is actually triggering this and not speaking French though I get the gist it is about malicious code.

If you know the exact url that is triggering this you could report it:
Reporting a Possible False Positive File or Website - https://www.avast.com/false-positive-file-form.php.
You should get a response in a day or two.  Explain the circumstances of this alert - e.g. it isn't the Web Shield triggering it), as I have been able to visit without alert.  I would suggest giving a link to this topic as it may help to determine exactly what is triggering the alert.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.12.6044 (build 22.12.7758.768) UI 1.0.741/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline iServices

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Re: How to get out of AVAST blacklist
« Reply #4 on: December 07, 2022, 02:20:06 PM »
Τhank you very much for all the info and help!

Online DavidR

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Re: How to get out of AVAST blacklist
« Reply #5 on: December 07, 2022, 04:22:20 PM »
You're welcome.

I will try and draw some attention to this topic.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.12.6044 (build 22.12.7758.768) UI 1.0.741/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security