problems with email

[Lisandro]

i have just noticed that there is windows defender and windows firewall. Would that make any difference?

No. They are avast compatible and shouldn't be messing with your email download. Are you sure it couldn't be Norton 360 remains?

[jc2006]

i dont see how...I used that tool that was suggested before, and there is nothing lised on my programmes. so not sure what to do now.

[alanrf]

Have you tried the other options listed here:

http://mysky.sky.com/portal/site/skycom/skyhelpcentre/skyonline?nodeId=e029cc9c-6e22-4418-84bf-f57631d43f9c&articleId=11372103