Where does an Avast customer go for help? The Help feature is sufficiently vague and complex that it would take a lot of time and effort to get a request for help through to the proper channels. Also alarming is Avast could not recognize a stored password. I did not forget my password. After a few months Avast lost access to my account and required a new password set up. That, coupled with a virus Avast left on my system 3 months ago has really got me spooked. I doubt this will be read by anybody at Avast either.