Author Topic: Frequent VPN disconnects  (Read 2976 times)

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Offline peter.r.frei

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Frequent VPN disconnects
« on: September 28, 2023, 03:15:40 PM »
When Windows 10 was running on my PC the VPN worked fine. Then Microsoft decided to change this to Windows 11, of course without asking. Since Windows 11 is installed the VPN crashes / disconnects from the web just about every 2 hours, most of the time when something interesting is being broadcasted – very annoying. I was assuming that the Avast people would be aware of this, but this seems to be a wrong assumption. So what do I / Avast need to do to avoid that problem? And no, this has nothing to do with my internet connection, this is excellent.

Offline iamwba

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Re: Frequent VPN disconnects
« Reply #1 on: November 22, 2023, 07:23:52 PM »
Hi Peter,

I wish I had an answer for this, but I see no one else has given you one. I'm having similar issues, and it's REALLY frustrating. I'm on an online game and it disconnects me from the game even if the interruption is mere seconds. Like you, I have an excellent connection to the net, and it's not the game disconnecting me... it's Avast reconnecting. It also might be after 2 hrs, might be after 10 minutes, or it might let me stay online and idle for days on end. I don't see any relation between Win 10/Win 11 install, as that was quite some time ago for me.

I just wanted you to know you're not the only one. Hopefully, someone will get this squared away. Thanks for opening the post!

Offline bob3160

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Re: Frequent VPN disconnects
« Reply #2 on: November 22, 2023, 11:34:38 PM »
Reported to Avast. Let's see if that helps.
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Offline Ognjen3

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Re: Frequent VPN disconnects
« Reply #3 on: November 27, 2023, 04:40:21 PM »
Hello everyone,

I'm sorry that your VPN connection has been unstable lately.

I appreciate how inconvenient this is, and we'd like to take a closer look at your issue. Could you please get in touch with our support team by writing to: https://support.avast.com/en-us/contact/paid_pc_avast-secureline-VPN#pc

Please include the information you mentioned in this forum thread and add the following log in the attachment:

C:\ProgramData\AVAST Software\Secureline VPN\log\vpn_engine.log

In addition, you can send us a support package using the process described here: https://support.avast.com/en-eu/article/submit-support-file/#idt_010

Thank you for taking the time to let us know about this issue.

Best regards,
Ognjen