Author Topic: Trial subscription  (Read 1164 times)

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Offline avast.jfu6d

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Trial subscription
« on: November 21, 2023, 12:51:48 AM »
How do I cancel a trial subscription prior to first billing? I only found the method for paid subscriptions

Thanks

Online DavidR

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Re: Trial subscription
« Reply #1 on: November 21, 2023, 02:14:02 AM »
I believe that the trial if you had to setup a payment subscription, it would be cancelled in the same way.
-  Cancelling automatic renewal of the Avast subscription - See https://support.avast.com/en-en/article/35.

See the 'Do I need to cancel my Avast free trial?' in the above link.

EDIT added screenshot.
« Last Edit: November 21, 2023, 02:15:59 AM by DavidR »
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Offline avast.jfu6d

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Re: Trial subscription
« Reply #2 on: November 21, 2023, 08:56:13 PM »
Thanks for your reply

The issue is that I have submitted my payment information as a requirement for a free trial. When following those instructions to cancel no subscription details, trial or otherwise, appears in my account

So Avast has my payment info and I have no way to stop them from billing me at the trial en₫ date  >:(

Online DavidR

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Re: Trial subscription
« Reply #3 on: November 21, 2023, 10:51:55 PM »
Did you see the blue text - in my previous screenshot, that is an active link and you should be able to cancel via that link.

But essentially it is saying that you need to login via - https://id.avast.com/sign-in (see attached screenshot) - Have you tried that  ?

Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.1.6099 (build 24.1.8821.762) UI 1.0.796/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline avast.jfu6d

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Re: Trial subscription
« Reply #4 on: November 22, 2023, 12:23:00 AM »
I have. This time with the proper login credentials from my password manager. That did wonders  :-[

Thanks again

Online DavidR

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Re: Trial subscription
« Reply #5 on: November 22, 2023, 12:41:40 AM »
I have. This time with the proper login credentials from my password manager. That did wonders  :-[

Thanks again


You're welcome.
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Offline ni.ki

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Re: Trial subscription
« Reply #6 on: November 30, 2023, 01:59:18 PM »
Hello. How's your free trial? Has it been canceled?

Online DavidR

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Re: Trial subscription
« Reply #7 on: November 30, 2023, 02:37:14 PM »
Try following the instructions (and links) already given in this topic.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.1.6099 (build 24.1.8821.762) UI 1.0.796/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security