Author Topic: Bad experience  (Read 1790 times)

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Offline Orith

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Bad experience
« on: December 20, 2023, 12:39:19 AM »
I ordered Avast Cleanup by mistake today and wanted to cancel the purchase immediately. Avast confirmed my purchase by email today. However, my account says that I ordered this software over a month ago - so I can't cancel the purchase. Has anyone else had this bad experience?

Offline DavidR

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Re: Bad experience
« Reply #1 on: December 20, 2023, 12:55:24 AM »
Did you use the 30 trial of Avast Cleanup ?
If so ordinarily you would have given a payment mandate so at the end of the 30 days that would be processed.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.5.6116 (build 24.5.9153.762) UI 1.0.808/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline DavidR

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Re: Bad experience
« Reply #2 on: December 21, 2023, 12:09:59 PM »
I don't work for Avast, but an Avast user (nor do I use Avast Cleanup) so I can't answer from personal experience. 
That is why I ask questions and in the open forum.

I will only answer through the forums as that may help others with a similar problem and why my details requests 'No support PMs thanks'.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.5.6116 (build 24.5.9153.762) UI 1.0.808/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security