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Author Topic: Install error message and no resident protection  (Read 6546 times)

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mjwoody2

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Install error message and no resident protection
« on: January 10, 2008, 04:27:08 PM »
I am receiving the following message at completion of install of avast home 4.7: "you have upgraded your oper. system. Current install of avast can't run on this system. need to reinstall." The avast program does work(I have performed a scan) however the resident scanner feature does not. I have set scanner to standard level but it reverts to disabled when I close the avast program(I assume the scanner is supposed to operate in background at all times). I have Windows xp w/ service pack 2(it has not been recently changed). I have followed 
steps in faq re: hidden icons in system tray, used repair avast function in control panel, have used avast uninstall utility to remove and reinstall avast(also used Norton utility 1st to assure removal of prior AV protection) Help!!
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Offline Lisandro

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Re: Install error message and no resident protection
« Reply #1 on: January 10, 2008, 06:05:37 PM »
Did you change your file system from FAT32 to NTFS?
Are you using avast Home or Professional?
When did you install it for the first time?
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mjwoody2

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Re: Install error message and no resident protection
« Reply #2 on: January 10, 2008, 06:25:33 PM »
I'm using Avast Home. I loaded it a few days ago and had this issue. Checked FAQ's and 1st tried Norton uninstall utility. I actually ran the Avast uninstall utilty  and reinstalled avast today. My c drive is already ntfs.
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Offline Lisandro

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Re: Install error message and no resident protection
« Reply #3 on: January 10, 2008, 06:52:20 PM »
Can you try again (sorry...)?

1) Remove NAV through Add/Remove programs from Control Panel. Boot.
2) Use Norton Removal Tool for Windows 2000/XP/Vista. Boot.
3) Install avast! (or repair the installation) and boot.
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mjwoody2

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Re: Install error message and no resident protection
« Reply #4 on: January 10, 2008, 09:20:52 PM »
No luck, same message appears. I was very careful to follow the instructions in order. Any thoughts?
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Offline Lisandro

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Re: Install error message and no resident protection
« Reply #5 on: January 10, 2008, 09:45:05 PM »
Please, post the last 200-250 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
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mjwoody2

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Re: Install error message and no resident protection
« Reply #6 on: January 10, 2008, 10:38:31 PM »
Ok here goes.. If I mess this up, forgive and send me a how to..

10.01.2008   15:00:35.000   1199995235   registry   Set registry: SYSTEM\CurrentControlSet\Services\avast! Mail Scanner\Description=Implements mail scanning for avast! antivirus.
10.01.2008   15:00:35.000   1199995235   system   Service avast! Mail Scanner updated
10.01.2008   15:00:35.000   1199995235   system   Reboot set by changed resident C:\WINDOWS\system32\drivers\aswTdi.sys
10.01.2008   15:00:35.000   1199995235   system   Driver file copied: C:\WINDOWS\system32\drivers\aswTdi.sys
10.01.2008   15:00:35.000   1199995235   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\DisplayName=avast! Network Shield Support
10.01.2008   15:00:35.000   1199995235   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\ErrorControl=1
10.01.2008   15:00:35.000   1199995235   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\Type=1
10.01.2008   15:00:35.000   1199995235   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\Group=PNP_TDI
10.01.2008   15:00:35.000   1199995235   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\Start=1
10.01.2008   15:00:35.000   1199995235   system   Service 'aswTdi' load order set id=8 in group 'PNP_TDI'
10.01.2008   15:00:36.000   1199995236   registry   Set registry: SYSTEM\CurrentControlSet\Services\avast! Web Scanner\Description=Implements web (HTTP) scanning for avast! antivirus.
10.01.2008   15:00:36.000   1199995236   system   Service avast! Web Scanner installed
10.01.2008   15:00:36.000   1199995236   system   Service avast! Web Scanner dependency avast! Antivirus
10.01.2008   15:00:37.000   1199995237   registry   Set registry: SYSTEM\CurrentControlSet\Services\avast! Web Scanner\Description=Implements web (HTTP) scanning for avast! antivirus.
10.01.2008   15:00:37.000   1199995237   system   Service avast! Web Scanner updated
10.01.2008   15:00:37.000   1199995237   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\DisplayName=aswRdr
10.01.2008   15:00:37.000   1199995237   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\ErrorControl=1
10.01.2008   15:00:37.000   1199995237   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\Type=1
10.01.2008   15:00:37.000   1199995237   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\Start=3
10.01.2008   15:00:37.000   1199995237   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\Group=PNP_TDI
10.01.2008   15:00:38.000   1199995238   file   Shortcut for ashAvast.exe installed in C:\Documents and Settings\All Users\Start Menu\Programs\avast! Antivirus
10.01.2008   15:00:38.000   1199995238   file   Shortcut for help.chm installed in C:\Documents and Settings\All Users\Start Menu\Programs\avast! Antivirus
10.01.2008   15:00:38.000   1199995238   file   Shortcut for ashAvast.exe installed in C:\Documents and Settings\All Users\Desktop
10.01.2008   15:00:38.000   1199995238   registry   Set registry: *\shellex\ContextMenuHandlers\avast\(null)={472083B0-C522-11CF-8763-00608CC02F24}
10.01.2008   15:00:38.000   1199995238   registry   Set registry: avast\ShellEx\ContextMenuHandlers\(null)={472083B0-C522-11CF-8763-00608CC02F24}
10.01.2008   15:00:38.000   1199995238   registry   Set registry: Folder\shellex\ContextMenuHandlers\avast\(null)={472083B0-C522-11CF-8763-00608CC02F24}
10.01.2008   15:00:38.000   1199995238   registry   Set registry: CLSID\{472083B0-C522-11CF-8763-00608CC02F24}\(null)=avast
10.01.2008   15:00:38.000   1199995238   registry   Set registry: CLSID\{472083B0-C522-11CF-8763-00608CC02F24}\InProcServer32\(null)=C:\Program Files\Alwil Software\Avast4\ashShell.dll
10.01.2008   15:00:38.000   1199995238   registry   Set registry: CLSID\{472083B0-C522-11CF-8763-00608CC02F24}\InProcServer32\ReleaseName=C:\Program Files\Alwil Software\Avast4\ashShell.dll
10.01.2008   15:00:38.000   1199995238   registry   Set registry: CLSID\{472083B0-C522-11CF-8763-00608CC02F24}\InProcServer32\ThreadingModel=Apartment
10.01.2008   15:00:38.000   1199995238   registry   Set registry: SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\{472083B0-C522-11CF-8763-00608CC02F24}=avast
10.01.2008   15:00:38.000   1199995238   registry   Set registry: SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\{472083B0-C522-11CF-8763-00608CC02F24}=avast
10.01.2008   15:00:39.000   1199995239   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Run\avast!=C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
10.01.2008   15:00:39.000   1199995239   file   Fix security on: C:\Program Files\Alwil Software\Avast4\*.*
10.01.2008   15:00:40.000   1199995240   file   Fix security on: C:\Program Files\Alwil Software\Avast4\ENGLISH\*.*
10.01.2008   15:00:40.000   1199995240   file   Fix security on: C:\Program Files\Alwil Software\Avast4\ENGLISH\HELP\*.*
10.01.2008   15:00:40.000   1199995240   file   Fix security on: C:\Program Files\Alwil Software\Avast4\ENGLISH\HtmlData\*.*
10.01.2008   15:00:40.000   1199995240   file   Fix security on: C:\Program Files\Alwil Software\Avast4\images\*.*
10.01.2008   15:00:41.000   1199995241   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\DisplayName=avast! Antivirus
10.01.2008   15:00:41.000   1199995241   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\DisplayVersion=4.7
10.01.2008   15:00:41.000   1199995241   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\HelpLink=http://www.avast.com
10.01.2008   15:00:41.000   1199995241   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\HelpTelephone=
10.01.2008   15:00:41.000   1199995241   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\UrlInfoAbout=http://www.avast.com
10.01.2008   15:00:41.000   1199995241   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\UrlUpdateInfo=http://www.avast.com
10.01.2008   15:00:41.000   1199995241   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\InstallLocation=C:\PROGRA~1\ALWILS~1\Avast4
10.01.2008   15:00:41.000   1199995241   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\InstallSource=C:\DOCUME~1\Owner\Desktop
10.01.2008   15:00:41.000   1199995241   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\Publisher=Alwil Software
10.01.2008   15:00:41.000   1199995241   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\VersionMajor=4
10.01.2008   15:00:41.000   1199995241   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\VersionMinor=7
10.01.2008   15:00:41.000   1199995241   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\DisplayIcon=C:\Program Files\Alwil Software\Avast4\ashAvast.exe
10.01.2008   15:00:41.000   1199995241   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\UninstallString=rundll32 C:\PROGRA~1\ALWILS~1\Avast4\Setup\setiface.dll,RunSetup
10.01.2008   15:00:43.000   1199995243   general   License key generated Demo
10.01.2008   15:09:14.000   1199995754   general   progress end - forced
10.01.2008   15:09:14.000   1199995754   general   progress thread end
10.01.2008   15:09:17.000   1199995757   registry   Set registry: Software\Alwil Software\Avast\4.0\Label=Dec2007
10.01.2008   15:09:17.000   1199995757   registry   Set registry: Software\Alwil Software\Avast\4.0\Avast4DataFolder=C:\Program Files\Alwil Software\Avast4\DATA
10.01.2008   15:09:17.000   1199995757   registry   Set registry: Software\Alwil Software\Avast\4.0\Avast4SkinFolder=C:\Program Files\Alwil Software\Avast4\DATA\Skin
10.01.2008   15:09:17.000   1199995757   registry   Set registry: Software\Alwil Software\Avast\4.0\Version=4.7
10.01.2008   15:09:17.000   1199995757   registry   Set registry: Software\Alwil Software\Avast\4.0\VersionShort=4.7
10.01.2008   15:09:17.000   1199995757   registry   Set registry: Software\Alwil Software\Avast\4.0\SetupVersion=1098
10.01.2008   15:09:17.000   1199995757   package   Transferred files: 0
10.01.2008   15:09:17.000   1199995757   package   Transferred bytes: 0
10.01.2008   15:09:17.000   1199995757   package   Transfer time: 327 ms
10.01.2008   15:09:17.000   1199995757   package   Retries total: 0
10.01.2008   15:09:17.000   1199995757   package   Retried files: 0
10.01.2008   15:09:17.000   1199995757   package   Tried servers: 1
10.01.2008   15:09:17.000   1199995757   file   NeedReboot=true
10.01.2008   15:09:17.000   1199995757   file   filRenameOnReboot:!bSuccess
10.01.2008   15:09:17.000   1199995757   file   filRenameOnReboot:bOnReboot
10.01.2008   15:09:17.000   1199995757   system   Reboot set by filRenameOnReboot(C:\Program Files\Alwil Software\Avast4\Setup\reboot.txt,)
10.01.2008   15:09:17.000   1199995757   file   MoveFileEx(C:\PROGRA~1\ALWILS~1\Avast4\Setup\reboot.txt, NULL)
10.01.2008   15:09:17.000   1199995757   general   Return code: 0x20000000 [Something done]
10.01.2008   15:09:17.000   1199995757   general   Stopped: 10.01.2008, 15:09:17


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Offline Lisandro

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Re: Install error message and no resident protection
« Reply #7 on: January 11, 2008, 01:04:01 AM »
Seems ok... is there much more 'before' the part you've posted?
Any line with ERROR keyword?
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mjwoody2

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Re: Install error message and no resident protection
« Reply #8 on: January 11, 2008, 02:24:46 AM »
I did not see the word error anywhere. There is lot's of lines that read as follows:not okay(doesnt exist)

10.01.2008   14:59:28.000   1199995168   package   IsFullOkay: setup_av_pro-44a.vpu - not okay (doesn't exist)
10.01.2008   14:59:28.000   1199995168   package   Can't stat vpu: C:\Program Files\Alwil Software\Avast4\Setup\setup_av_pro-44a.vpu
10.01.2008   14:59:28.000   1199995168   package   IsFullOkay: setup_av_pro-44a.vpu - not okay (doesn't exist)
10.01.2008   14:59:28.000   1199995168   package   Can't stat vpu: C:\Program Files\Alwil Software\Avast4\Setup\setup_av_pro-44a.vpu
10.01.2008   14:59:28.000   1199995168   package   SetFullAsMarked: Package setup_av_pro set to 1
10.01.2008   14:59:28.000   1199995168   package   IsFullOkay: av_pro_core-3f4.vpu - not okay (doesn't exist)
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berkyo

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Re: Install error message and no resident protection
« Reply #9 on: January 11, 2008, 09:32:49 AM »
I have the very same problem!
This is driving me crazy! I left mcafee because of this kind of thing.

Vista home. IE7
 had Mcafee installed.
Complained to brother who suggested you.
registered.
downloaded avast home. 
I uninstalled mcafee.
installed avast.
the first 3 times a black dos like box flashed on the screen and then nothing.
I did it again and the installation started.
when it rebooted, I got an error message that avast cannot run on this system and I have to reinstall.
I did.
and again.
Then I came here and saw I needed MCPR.
so I got that and uninstalled avast, ran the MCPR and rebooted and reinstalled.

Same message.

It does all the opening screens and runs a boot scan, but no icon and no resident protection. as far as I know I have no vrius shield.
I am ANGRY.
Why does this have to be so complicated?

The first time I ran the program successfully, I had a log warning that set something failed. This is gone now.
I have a very bad cold.
I have no log messages.
I have no blue ball.
I have no protectiion and my husband has been online all night.
PLEASE HELP. :'(



11.01.2008   02:56:21.000   1200038181   registry   Set registry: SYSTEM\CurrentControlSet\Services\avast! Antivirus\Description=Manages and implements avast! antivirus services for this computer. This includes the resident protection, the virus chest and the scheduler.
11.01.2008   02:56:21.000   1200038181   system   Service avast! Antivirus updated
11.01.2008   02:56:21.000   1200038181   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswUpdSv\Description=Provides automatic updating for the avast! antivirus.
11.01.2008   02:56:21.000   1200038181   system   Service aswUpdSv installed
11.01.2008   02:56:21.000   1200038181   system   Service aswUpdSv dependency (null)
11.01.2008   02:56:21.000   1200038181   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswUpdSv\Description=Provides automatic updating for the avast! antivirus.
11.01.2008   02:56:21.000   1200038181   system   Service aswUpdSv updated
11.01.2008   02:56:21.000   1200038181   system   Reboot set by changed resident C:\Windows\system32\drivers\aavmker4.sys
11.01.2008   02:56:21.000   1200038181   system   Driver file copied: C:\Windows\system32\drivers\aavmker4.sys
11.01.2008   02:56:21.000   1200038181   registry   Set registry: SYSTEM\CurrentControlSet\Services\Aavmker4\DisplayName=avast! Asynchronous Virus Monitor
11.01.2008   02:56:21.000   1200038181   registry   Set registry: SYSTEM\CurrentControlSet\Services\Aavmker4\ErrorControl=1
11.01.2008   02:56:21.000   1200038181   registry   Set registry: SYSTEM\CurrentControlSet\Services\Aavmker4\Type=1
11.01.2008   02:56:21.000   1200038181   registry   Set registry: SYSTEM\CurrentControlSet\Services\Aavmker4\Start=1
11.01.2008   02:56:21.000   1200038181   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\DisplayName=avast! Standard Shield Support
11.01.2008   02:56:21.000   1200038181   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\ErrorControl=1
11.01.2008   02:56:21.000   1200038181   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\Type=2
11.01.2008   02:56:21.000   1200038181   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\Start=2
11.01.2008   02:56:21.000   1200038181   registry   Set registry: SOFTWARE\Microsoft\Exchange\Client\Extensions\avast! 4=4.0;C:\Program Files\Alwil Software\Avast4\ashOutXt.dll;1;10000111111000
11.01.2008   02:56:22.000   1200038182   registry   Set registry: SYSTEM\CurrentControlSet\Services\avast! Mail Scanner\Description=Implements mail scanning for avast! antivirus.
11.01.2008   02:56:22.000   1200038182   system   Service avast! Mail Scanner installed
11.01.2008   02:56:22.000   1200038182   system   Service avast! Mail Scanner dependency avast! Antivirus
11.01.2008   02:56:22.000   1200038182   registry   Set registry: SYSTEM\CurrentControlSet\Services\avast! Mail Scanner\Description=Implements mail scanning for avast! antivirus.
11.01.2008   02:56:22.000   1200038182   system   Service avast! Mail Scanner updated
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Offline Lisandro

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Re: Install error message and no resident protection
« Reply #10 on: January 11, 2008, 01:01:06 PM »
Quote from: berkyo on January 11, 2008, 09:32:49 AM
Then I came here and saw I needed MCPR.
so I got that and uninstalled avast, ran the MCPR and rebooted and reinstalled.
What is MCPR?
http://acronyms.thefreedictionary.com/MCPR

This article provides the steps to remove SecurityCenter from your computer.
http://ts.mcafeehelp.com/faq3.asp?docid=71525

Sometimes, McAfee won't be completely removed if, before, you do not uninstall Avast, including the use of its "Uninstall Application" if necessary (www.avast.com/eng/faq-install-uninstall-avast.html).
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berkyo

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Re: Install error message and no resident protection
« Reply #11 on: January 11, 2008, 05:56:05 PM »
I will try that now.
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Offline Lisandro

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Re: Install error message and no resident protection
« Reply #12 on: January 11, 2008, 06:08:03 PM »
Quote from: berkyo on January 11, 2008, 05:56:05 PM
I will try that now.
Post back the results ;)
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berkyo

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Re: Install error message and no resident protection
« Reply #13 on: January 11, 2008, 06:11:50 PM »
 :'(  It did not work.

The actual message is-
"you have upgraded your operating system. Current installation of avast
cannot run on this operating system. The avast system needs to be
reinstalled."

Now what?


my version nthat I downloaded is 4.7 but the Knowledge base says I need 4.7.9 something.
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Offline Lisandro

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Re: Install error message and no resident protection
« Reply #14 on: January 11, 2008, 06:17:32 PM »
Quote from: berkyo on January 11, 2008, 06:11:50 PM
:'(  It did not work.
What did you do, exactly?
The actual version is 4.7.1098.
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