Author Topic: ERROR License download General error 50  (Read 1793 times)

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Offline yoyo-31

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ERROR License download General error 50
« on: January 05, 2024, 11:45:08 AM »
Hi,

When I try to generate the license for the Avast Business product for Linux online I get the following error message.
I use avastlic tool

ERROR:License download: General error 50
The version used is 3.0.3

What is the problem

Offline bednar

  • Avast team
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Re: ERROR License download General error 50
« Reply #1 on: January 05, 2024, 11:54:13 AM »
Hi,

could you please give us the return code of the command?

Code: [Select]
echo $? right after an attempt to run the avastlic tool.

Thanks.

Offline Radek Brich

  • Developer (Linux AV, Mac AV)
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Re: ERROR License download General error 50
« Reply #2 on: January 08, 2024, 05:31:07 PM »
The problem is that the backend for avastlic v3.0.3 was shut down. You can run the avastlic command with -v to see more details about the issue.

The solution is to use avastlic 4.4.0. You can install it separately (it's in avast-license package) and run it e.g. in Docker, just to download the license. When you have the license file, copy it to target machine. The license itself is still compatible with 3.0.3.

See also https://repo.avcdn.net/linux-av/doc/avast-techdoc.pdf:
Quote
2023-01-16 4.3 Added standalone avast-license package with avastlic(1) tool. The tool is updated, older versions may stop working soon.

Offline yoyo-31

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Re: ERROR License download General error 50
« Reply #3 on: January 09, 2024, 09:19:15 AM »
Thanks a lot

I was able to generate the license using the tool in version 4.4  :)