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Author Topic: longer update times  (Read 3438 times)

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Manitoban

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longer update times
« on: January 09, 2008, 05:29:45 PM »
For the last several weeks, avast has been taking about 10 times as long as it used to to update. Anyone else noticed this? I'm not referring to downloading time but to the time the update icon remains in the tray.
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Offline Lisandro

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Re: longer update times
« Reply #1 on: January 09, 2008, 05:43:59 PM »
Does this occur just after login or any update?
Please, post the last 100-150 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
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Manitoban

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Re: longer update times
« Reply #2 on: January 09, 2008, 06:18:23 PM »
Quote from: Tech on January 09, 2008, 05:43:59 PM
Does this occur just after login or any update?
Please, post the last 100-150 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log

Every update. I infer that your answer to my question is No. This is happening not just on my own avast-equipped PC but on another that I help with.

Quote
08.01.2008   13:51:18.000   1199821878   general   Started: 08.01.2008, 13:51:18
08.01.2008   13:51:18.000   1199821878   general   Running setup_av_pro-44a (1098)
08.01.2008   13:51:18.000   1199821878   system   Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
08.01.2008   13:51:18.000   1199821878   system   Memory: 56% load. Phys:227516/523808K free, Page:1010856/1279904K free, Virt:2069492/2097024K free
08.01.2008   13:51:18.000   1199821878   system   Computer WinName: THOMAS
08.01.2008   13:51:18.000   1199821878   system   Windows Net User: SYSTEM
08.01.2008   13:51:18.000   1199821878   general   Cmdline: /verysilent /noreboot  /stopstat "C:\WINDOWS\TEMP\aswUpdSum.ini" 
08.01.2008   13:51:18.000   1199821878   general   Operation set to INST_OP_[16]
08.01.2008   13:51:18.000   1199821878   general   Old version: 44a (1098)
08.01.2008   13:51:18.000   1199821878   system   Using temp: C:\WINDOWS\TEMP\_av_proI.tm~a02232 (48900M free)
08.01.2008   13:51:18.000   1199821878   general   SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
08.01.2008   13:51:18.000   1199821878   system   Installed in: C:\Program Files\Alwil Software\Avast4 (48900M free)
08.01.2008   13:51:18.000   1199821878   internet   SYNCER: Type: no proxy
08.01.2008   13:51:18.000   1199821878   internet   SYNCER: Auth: no authentication
08.01.2008   13:51:18.000   1199821878   package   Part prg_av_pro-44a is installed
08.01.2008   13:51:18.000   1199821878   package   Part vps-8010800 is installed
08.01.2008   13:51:18.000   1199821878   package   Part news-4b is installed
08.01.2008   13:51:18.000   1199821878   package   Part setup_av_pro-44a is installed
08.01.2008   13:51:18.000   1199821878   package   Part jrog-23 is installed
08.01.2008   13:51:18.000   1199821878   general   Old version: 44a (1098)
08.01.2008   13:51:18.000   1199821878   package   Transferred files: 0
08.01.2008   13:51:18.000   1199821878   package   Transferred bytes: 0
08.01.2008   13:51:18.000   1199821878   package   Transfer time: 0 ms
08.01.2008   13:51:18.000   1199821878   package   Retries total: 0
08.01.2008   13:51:18.000   1199821878   package   Retried files: 0
08.01.2008   13:51:18.000   1199821878   package   Tried servers: 0
08.01.2008   13:51:18.000   1199821878   file   NeedReboot=false
08.01.2008   13:51:18.000   1199821878   general   Return code: 0x20000001 [Nothing done]
08.01.2008   13:51:18.000   1199821878   general   Stopped: 08.01.2008, 13:51:18


08.01.2008   18:19:08.000   1199837948   general   Started: 08.01.2008, 18:19:08
08.01.2008   18:19:08.000   1199837948   general   Running setup_av_pro-44a (1098)
08.01.2008   18:19:08.000   1199837948   system   Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
08.01.2008   18:19:08.000   1199837948   system   Memory: 47% load. Phys:275084/523808K free, Page:1043428/1279904K free, Virt:2069492/2097024K free
08.01.2008   18:19:08.000   1199837948   system   Computer WinName: THOMAS
08.01.2008   18:19:08.000   1199837948   system   Windows Net User: SYSTEM
08.01.2008   18:19:08.000   1199837948   general   Cmdline: /verysilent /noreboot  /stopstat "C:\WINDOWS\TEMP\aswUpdSum.ini" 
08.01.2008   18:19:08.000   1199837948   general   Operation set to INST_OP_[16]
08.01.2008   18:19:08.000   1199837948   general   Old version: 44a (1098)
08.01.2008   18:19:08.000   1199837948   system   Using temp: C:\WINDOWS\TEMP\_av_proI.tm~a03740 (48894M free)
08.01.2008   18:19:08.000   1199837948   general   SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
08.01.2008   18:19:08.000   1199837948   system   Installed in: C:\Program Files\Alwil Software\Avast4 (48894M free)
08.01.2008   18:19:08.000   1199837948   internet   SYNCER: Type: no proxy
08.01.2008   18:19:08.000   1199837948   internet   SYNCER: Auth: no authentication
08.01.2008   18:19:08.000   1199837948   package   Part prg_av_pro-44a is installed
08.01.2008   18:19:08.000   1199837948   package   Part vps-8010800 is installed
08.01.2008   18:19:08.000   1199837948   package   Part news-4b is installed
08.01.2008   18:19:08.000   1199837948   package   Part setup_av_pro-44a is installed
08.01.2008   18:19:08.000   1199837948   package   Part jrog-23 is installed
08.01.2008   18:19:08.000   1199837948   general   Old version: 44a (1098)
08.01.2008   18:19:08.000   1199837948   package   Transferred files: 0
08.01.2008   18:19:08.000   1199837948   package   Transferred bytes: 0
08.01.2008   18:19:08.000   1199837948   package   Transfer time: 0 ms
08.01.2008   18:19:08.000   1199837948   package   Retries total: 0
08.01.2008   18:19:08.000   1199837948   package   Retried files: 0
08.01.2008   18:19:08.000   1199837948   package   Tried servers: 0
08.01.2008   18:19:08.000   1199837948   file   NeedReboot=false
08.01.2008   18:19:08.000   1199837948   general   Return code: 0x20000001 [Nothing done]
08.01.2008   18:19:08.000   1199837948   general   Stopped: 08.01.2008, 18:19:08


09.01.2008   06:09:40.000   1199880580   general   Started: 09.01.2008, 06:09:40
09.01.2008   06:09:40.000   1199880580   general   Running setup_av_pro-44a (1098)
09.01.2008   06:09:40.000   1199880580   system   Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
09.01.2008   06:09:40.000   1199880580   system   Memory: 42% load. Phys:299420/523808K free, Page:1074532/1279904K free, Virt:2069492/2097024K free
09.01.2008   06:09:40.000   1199880580   system   Computer WinName: THOMAS
09.01.2008   06:09:40.000   1199880580   system   Windows Net User: SYSTEM
09.01.2008   06:09:40.000   1199880580   general   Cmdline: /verysilent /noreboot  /stopstat "C:\WINDOWS\TEMP\aswUpdSum.ini" 
09.01.2008   06:09:40.000   1199880580   general   Operation set to INST_OP_[16]
09.01.2008   06:09:40.000   1199880580   general   Old version: 44a (1098)
09.01.2008   06:09:40.000   1199880580   system   Using temp: C:\WINDOWS\TEMP\_av_proI.tm~a00500 (48893M free)
09.01.2008   06:09:40.000   1199880580   general   SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
09.01.2008   06:09:40.000   1199880580   system   Installed in: C:\Program Files\Alwil Software\Avast4 (48893M free)
09.01.2008   06:09:40.000   1199880580   internet   SYNCER: Type: no proxy
09.01.2008   06:09:40.000   1199880580   internet   SYNCER: Auth: no authentication
09.01.2008   06:09:40.000   1199880580   package   Part prg_av_pro-44a is installed
09.01.2008   06:09:40.000   1199880580   package   Part vps-8010800 is installed
09.01.2008   06:09:40.000   1199880580   package   Part news-4b is installed
09.01.2008   06:09:40.000   1199880580   package   Part setup_av_pro-44a is installed
09.01.2008   06:09:40.000   1199880580   package   Part jrog-23 is installed
09.01.2008   06:09:40.000   1199880580   general   Old version: 44a (1098)
09.01.2008   06:09:40.000   1199880580   package   Transferred files: 0
09.01.2008   06:09:40.000   1199880580   package   Transferred bytes: 0
09.01.2008   06:09:40.000   1199880580   package   Transfer time: 0 ms
09.01.2008   06:09:40.000   1199880580   package   Retries total: 0
09.01.2008   06:09:40.000   1199880580   package   Retried files: 0
09.01.2008   06:09:40.000   1199880580   package   Tried servers: 0
09.01.2008   06:09:40.000   1199880580   file   NeedReboot=false
09.01.2008   06:09:40.000   1199880580   general   Return code: 0x20000001 [Nothing done]
09.01.2008   06:09:40.000   1199880580   general   Stopped: 09.01.2008, 06:09:40


09.01.2008   10:11:24.000   1199895084   general   Started: 09.01.2008, 10:11:24
09.01.2008   10:11:24.000   1199895084   general   Running setup_av_pro-44a (1098)
09.01.2008   10:11:24.000   1199895084   system   Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
09.01.2008   10:11:24.000   1199895084   system   Memory: 50% load. Phys:257052/523808K free, Page:1017396/1279904K free, Virt:2069492/2097024K free
09.01.2008   10:11:24.000   1199895084   system   Computer WinName: THOMAS
09.01.2008   10:11:24.000   1199895084   system   Windows Net User: SYSTEM
09.01.2008   10:11:24.000   1199895084   general   Cmdline: /verysilent /noreboot  /stopstat "C:\WINDOWS\TEMP\aswUpdSum.ini" 
09.01.2008   10:11:24.000   1199895084   general   Operation set to INST_OP_[16]
09.01.2008   10:11:24.000   1199895084   general   Old version: 44a (1098)
09.01.2008   10:11:24.000   1199895084   system   Using temp: C:\WINDOWS\TEMP\_av_proI.tm~a02992 (48893M free)
09.01.2008   10:11:24.000   1199895084   general   SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
09.01.2008   10:11:24.000   1199895084   system   Installed in: C:\Program Files\Alwil Software\Avast4 (48893M free)
09.01.2008   10:11:24.000   1199895084   internet   SYNCER: Type: no proxy
09.01.2008   10:11:24.000   1199895084   internet   SYNCER: Auth: no authentication
09.01.2008   10:11:24.000   1199895084   package   Part prg_av_pro-44a is installed
09.01.2008   10:11:24.000   1199895084   package   Part vps-8010800 is installed
09.01.2008   10:11:24.000   1199895084   package   Part news-4b is installed
09.01.2008   10:11:24.000   1199895084   package   Part setup_av_pro-44a is installed
09.01.2008   10:11:24.000   1199895084   package   Part jrog-23 is installed
09.01.2008   10:11:24.000   1199895084   general   Old version: 44a (1098)
09.01.2008   10:11:24.000   1199895084   package   Transferred files: 0
09.01.2008   10:11:24.000   1199895084   package   Transferred bytes: 0
09.01.2008   10:11:24.000   1199895084   package   Transfer time: 0 ms
09.01.2008   10:11:24.000   1199895084   package   Retries total: 0
09.01.2008   10:11:24.000   1199895084   package   Retried files: 0
09.01.2008   10:11:24.000   1199895084   package   Tried servers: 0
09.01.2008   10:11:24.000   1199895084   file   NeedReboot=false
09.01.2008   10:11:24.000   1199895084   general   Return code: 0x20000001 [Nothing done]
09.01.2008   10:11:24.000   1199895084   general   Stopped: 09.01.2008, 10:11:24
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Offline Lisandro

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Re: longer update times
« Reply #3 on: January 09, 2008, 06:38:15 PM »
Yeah... your log says that nothing is being done and the start/finished time are the same...
If I were you, I'll install from the scratch:

1. Uninstall avast from Control Panel first.
2. Boot.
3. Use Avast Uninstall for complete uninstallation.
4. Boot.
5. Install again the last version.
6. Boot.
7. Check and post the results.
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Manitoban

  • Guest
Re: longer update times
« Reply #4 on: January 11, 2008, 08:24:22 PM »
Did that. No change. Two other PCs -- all three are WinXP Home SP2 -- are doing the same thing, so this is probably the new normal. Two 20-second gaps show up in the log, long after all downloading is done (I think), like this:

Quote
11.01.2008   13:10:16.000   1200078616   package   ArePartsInstallable: 1
11.01.2008   13:10:36.000   1200078636   package   vps: updated [8011100]
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Offline polonus

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Re: longer update times
« Reply #5 on: January 11, 2008, 10:08:36 PM »
Hi Manitoban,

What firewall do you run, isn't this blocking the update process?

polonus
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Manitoban

  • Guest
Re: longer update times
« Reply #6 on: January 11, 2008, 10:26:37 PM »
Quote from: polonus on January 11, 2008, 10:08:36 PM
Hi Manitoban,

What firewall do you run, isn't this blocking the update process?

polonus
No. As I said, the downloading happens as quickly as ever, and the process completes itself, eventually.
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Offline polonus

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Re: longer update times
« Reply #7 on: January 11, 2008, 11:30:53 PM »
Hi Manitoban,

I like to check a couple of things first to be able to evaluate this situation better, so please use the following tool for this by the name of StartDreck.
Download it from here: http://ben.cheetham.me.uk/download/niksoft/startdreck217.zip
Unzip the program, put it on your desktop, run a scan, and through the option save (at the bottom of the program window) make an logfile to attach to your next posting, and I look further into it,

polonus
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Cybersecurity is more of an attitude than anything else. Avast Evangelists.

Use NoScript, a limited user account and a virtual machine and be safe(r)!

Manitoban

  • Guest
Re: longer update times
« Reply #8 on: January 12, 2008, 01:01:31 AM »
Polonus,

That's kind of insulting. My PC is clean as a whistle; always has been, always will be. Anyway, I have an answer to my question, so we can close this thread. Every PC I've found in this neck of the woods that is running avast (just three so far) has undergone a recent, radical slowdown as per the original post. If I find a commonality among them I'll let you know.
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Offline Lisandro

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Re: longer update times
« Reply #9 on: January 12, 2008, 01:06:38 AM »
Boys, don't fight ;)
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